PAULINE

BOROWIEC HAND

adl2g9@r.postjobfree.com

832-***-****

Magnolia, TX 77355

SKILLS

Scheduling

Documentation Management

Project organization

Relationship development

Process improvement

MS Office

Reporting template development

Risk mitigation planning

Communications

Problem resolution

Team management

EDUCATION

CPI

Worcester, MA • 05/1983

Computer Programming Certificate: Programming

PROFESSIONAL SUMMARY

Experienced IT Manager/Project manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Open Text xPression enterprise solution planning and deployment. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

ACCOMPLISHMENTS

Used Microsoft Excel to develop project tracking spreadsheets.

Used Microsoft Project to develop project plans to track project progress and aide in reporting status to upper management

Used Jira to assign and track development efforts

Documented and resolved production issues which led to success in business goals.

Collaborated with team of 7- 12 in the development of xPression interfaces which produce hundreds of thousands of pieces for communications to AIG's life business customer base.

Supervised team of 5-8 staff members.

WORK HISTORY

AIG - IT Manager/Project Manager

Houston, TX • 08/1998 - 07/2020

Managed many project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.

Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.

Proposed and implemented system enhancements to improve performance and reliability of storage environment.

Installed, maintained, upgraded and patched storage systems.

Maintained licensing contracts with vendors.

Developed project plans identifying key issues, approaches and performance metrics.

Worked as key resource to architect, engineer and support over 20 IT projects.

Supported business continuity and disaster recovery.

Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Resolved audit findings from disaster recovery tests and improved processes by updating procedures and providing verification in lab environment.

Led and managed staff of 7 team members engaged in administering complex IT infrastructure.

Directed large-scale development and implementation of OpenText xPression enterprise sytem solutions to meet business needs and build client loyalty.

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