Operations Manager Administrator

CHARLES D. REID

*************@*****.*** 267-***-**** 583 Paoli Ave, Philadelphia, PA 19128

PROFILE

Proactive operations executive seeking an opportunity to lend expertise to a mission-focused organization making a positive difference in its community. A natural leader and dedicated manager whose background in counseling provides a demonstrated ability to motivate teams to exceed goals and deliver exceptional service experiences. Strong background in healthcare and education with a focus on at-risk youth.

PROFESSIONAL EXPERIENCE

2019-2021

Operations Manager, Children’s Hospital of Philadelphia

Manages all aspects of operations for the Feeding and Swallowing Center, including overseeing 12 staff, managing the center’s operating budget of $3M, maintaining and enforcing the policies and procedures and clinical documentation for the center, and creating an environment that fosters teamwork, cooperation, respect and diversity. Accomplishments include the accelerated implementation (4 weeks) and first department to market of a virtual appointment program in May 2020; accelerated safety protocol development resulting in being the first department to return on-site in June 2020; currently coordinating full department move to larger office space.

2015-2019

Director of Strategy and Logistics, District of Columbia Public Schools

Oversaw operations for Cardozo Education Campus and Savoy Elementary schools. Key responsibilities included managing Maintenance, Cafeteria and Administrative teams, overseeing and managing all operational systems for the schools, coordinating logistics for events at the schools, and ensuring compliance with safety regulations and procedures. Accomplishments included overseeing logistics for a visit from Former First Lady Michelle Obama, and receiving an award for being the #3 US School in Energy Sustainability.

2013-2015

Dean of Students, District of Columbia Public Schools

Served as key administrator and disciplinarian for Cardozo Education Campus. Key responsibilities included monitoring and enforcing behavior guidelines, working 1:1 with students and families on disciplinary matters, and developing and presenting professional development sessions on classroom management.

2008-2013

Therapeutic Day Treatment Counselor, Virginia Counseling Community and Development

Therapeutic Day Treatment Supervisor, Family Transitions Inc.

Provided individualized counseling and support within school settings, including development and implementation of Individual Service Plans and daily psycho-educational groups, completion and review of documentation, and advocating for students with parents and administration.

EDUCATION

Virginia Union University, Richmond, Virginia

May 2007: Bachelor of Social Work

KEY SKILLS

·Motivational Leadership

·Problem Solving

·Adaptability

·Training and Coaching

·Microsoft Office Suite

·Public Speaking

·Budget Management

·People Management

VOLUNTEER AND PART-TIME POSITIONS

CRP/First Aid Certified

Guest speaker at US Chamber of Commerce on the topic of youth employment

Middle school basketball and golf coach

Program Coordinator for Urban Alliance Foundation, focused on supporting at-risk youth in the Washington, DC area

Residential Manager for Strathouse, building programming and providing support and mentorship for at-risk adolescent boys

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