RESUME

KIRTI SINGH

H. No. B-***A, H.I.G., B-Block

Nand Gram, Ghaziabad

+91-704*******, 892*******

adl2c0@r.postjobfree.com

CUSTOMER RELASHIONSHIP MANAGER

* ***** ** ******* ********** ̃

•••

OBJECTIVE

Seeking a challenging and rewarding responsibility in the industry

PROFILE SUMMARY

•Dynamic and ambitious professional with Analytical and accomplished working experience in automobile sales and workshop areas of the customer relationship management in automobile industries. Currently working as Customer Relationship Manager with Neo Nissan.

Core Strengths

Good Communication skills~ negotiation & Interpersonal skills~ Effective Management skills ~Positive attitude & Quick learner~ Multi taker~ Believer of Team efforts Leadership & Initiatives.

PROFESSIONAL EXPERIENCE

NEO NISSAN (Noida)

(June-19 to Till Date as Customer Relationship Manager)

•Build relationships with key employees among customers.

•Maintained excellent attendance record, consistently arriving to work on time.

•Schedule regular meetings with customers to ensure they are satisfied.

•Study competition to find new ways to retain customers.

•Act as point of contact for complaints and escalate issues as appropriate.

•Increased customer satisfaction by resolving issues.

•Create plans to address clients' business needs.

•Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

•Set sales and revenue targets and work diligently to meet them.

CROWN HONDA

(May’18 to June’19 as Assistant Customer Relationship Manager)

Maintained excellent attendance record, consistently arriving to work on time.

Worked with Delight and complaining customers to understand needs and provide good service.

Handled customer care calls all accelerated concerns and Internal Complaints and Resolving concern on time for Customer Satisfaction.

Making Why Why analysis and Root cause and PSF Call’s.

NEO NISSAN (Noida)

(Aug-16 to May-18 as Front Office Executive)

Handling incoming calls and other communications

Recording information as needed

Managed CRM database, including troubleshooting, maintenance, updates and report generation.

Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Updating paperwork, maintaining documents and word processing

Helping organize and maintain office common areas.

Managing filing system.

Creating, maintaining, and entering information into databases.

Himatsingka Export Company

(Worked as Merchandiser & Data entry operator from Jan’15 to July’16)

Presented store update suggestions and layouts to management and stakeholders.

Created interior displays to promote products in alignment with corporate sales objectives.

Managed aesthetically pleasing displays to showcase company products and increase sales.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Maintained excellent attendance record, consistently arriving to work on time.

EDUCATIONAL CREDENTIALS

•B. A pursing

•Fashion designing 2 Year’s Diploma from Sushila devi polytechnic.

•10TH,CBSE Board, Ghaziabad

TECHNICALS CREDENTIALS

•Two year’s Diploma in Fashion designing From SUSHILA DEVI POLYTECNIC COLLEGE, GHAZIABAD.

•One Year computer diploma for Basic course, World, Excel etc.

PERSONAL INFORMATION

Sex: Female

Date of Birth: 08th March, 1998

Marital Status: Unmarried

Nationality : Indian

Languages Known: Hindi, English

Father’s Name: Raj Kumar Singh

Salary Withdrawn : 21000/-

Salary Expected : Negotiable

Date :

Place :

(KIRTI SINGH)

Contact this candidate