Bartender Waitress

Angela Vannada

Indianapolis, IN ******.*******@*****.*** - 317-***-****

-Authorized to work in the US for any employer

WORK EXPERIENCE

Koorsen Fire & Security – Indianapolis, IN-December 2020 to Current

CCS (Corporate Collections Specialist)

JOB TITLES

1.Corporate Collections Specialist (CCS)

- Responsible for resolving overdue bills

- Collecting payments from individuals or businesses responsible for debt

- Overseeing specific accounts

- Building rapport with our Branches

Allstate – Indianapolis, IN-June 2018 to December 2020

CSS [Claims Service Specialist] June 2018 – October 2019

Licensed Sales Rep. CCC (Customer Contact Center) October 2019 - April 2020

EA (Enrolled Agent) Licensed Insurance Financial Advisor April 2020 – December 2020

JOB TITLES

1.Licensed Insurance Financial Advisor (EA)

- Responsible for identifying sales opportunities for insurance plans

-Overseeing a portfolio of clients

-Cross selling Opportunities

-Branding the Company

-Responsible for identifying risk management strategies

2.Licensed Representative for Brand Operations and Sales (CCC)

-Customer Care Center working from home

-Act on behalf of agents updating and adding onto existing policies

-Cross Selling policies

-Taking escalated calls

-Billing

3.Claims Service Specialist (CSS)

- Deliver a high-class claims experience to internal and external customers

-Utilize IMGH skills with empathy to initiate claims

-Understanding unfortunate situations and how to handle them accordingly

-Teams Subject Matter Expert for Knowledge Management

-Huddle facilitator on Mondays to continuously improve team performance

-Select CSS handling OnStar claims

-Taking on leadership roles such as floor walking, mentoring and activities within our team

-Ambassador within Allstate and the community

Bar Louies - Carmel, IN-December 2017 to June 2018

Waitress

JOB TITLES

1. Server

2. Trainer

-Opened the newly developed restaurant

-Served high quality food, entertainment and service

-Trained new hires to ensure high quality service

Rock Bottom Restaurant and Brewery - Indianapolis, IN-October 2014 to January 2018

Rock bottom brewery was a wonderful company to work for. It gave me many opportunities to move up and aspire new dreams. Volunteered for different positions from server to bartender to certified trainer to part time supervisor.

Waitress/Bartender

JOB TITLES

1. Server

2. Bartender

3. Certified trainer

4. Supervisor

-Took inventory and did liquor counts when managers were unavailable.

-Assisted new hires in proper training to do the job required of them.

-Took on leadership goals for employees to come to with help and solving problems.

- Washed, cleaned, put away, stocked and all around just organized.

-Facilitated advertising for the company. EX. [took pictures, posted on social media, handed coupons to strangers to help get business in the door.

-Created chalkboards for upcoming events, beer specials and their descriptions

-Created drawings to bring people’s attention to our products.

On The Border - Avon, IN-September 2014 to September 2017

Waitress/Bartender

JOB TITLES

1. Server

2. Bartender

3. Trainer

4. Catering

-Made and proportioned liquor mixes to last everyone the end of the week. - I helped do liquor counts and count inventory

-Upselling products to help the company build more profit, myself, and to overall make the customers happy with their meal.

-Built displays at catering events to ensure that we keep an ongoing good relationship with our clients.

-Took on management roles regarding proper money handling. EX [Cash drawers, Counting the safe and cash handling through customer pay transactions]

Ryder Whirlpool - Plainfield, IN-2010 to 2013

Picker/Packer/Sender

JOB TITLES

1. Picked product

2. Packed product

3. Label product

4. Sent product

-Checked parts coming down the conveyor belt to make sure the quantity and well as quality of the product was put together correctly in their boxes.

- Packed the product to make sure every piece fit correctly and stayed in place to ensure product received was in good shape. Also, not damaged.

- Made labels for each product and their correct destination.

- Ensured proper inspections, correct labels and correct product before being shipped.

EDUCATION

High School Diploma

Ben Davis High School - Indianapolis, IN Graduated May 2007.

Cosmetology in Hair

Empire Beauty School - Indianapolis, IN February 2008 to February 2009

Criminal Justice

Brown Mackie - Indianapolis, IN 2009-2012

4 credits shy of graduating (not graduated)

SKILLS

Computers, money handling, sales, advertising, good communication, personable, great customer service skills. (15 years), INDIANA PRODUCER INSURANCE LICENSE

Additional information

- Team worker that can adapt to new environments and catch on quickly to changing situations.

- Great communication skills with focus being on customer service.

- Familiar with point of sales, and how to keep the number up and rising.

- Great listener, a drive to want to help and be better by always looking outside the box. - I also have done very many charity events and organizations for kids. I have worked with small children as well as special needs kids. I am always looking for better ways to change someone's day (for the better.

- Fast on my toes and can defuse situations easy and effortlessly

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