Curriculum vitae

**/*/** © European Union, ****-*019 http://europass.cedefop.europa.eu Page 1 / 4

PERSONAL INFORMATION Mahboubeh Safaei

Zall Street, 176******* Tehran (Iran)

+989*********

adl24d@r.postjobfree.com

https://www.linkedin.com/in/mahboob-ssafaee-39ba88199/ Sex Female Date of birth 13 Apr 1986 Nationality Iranian JOB APPLIED FOR Customer service representative

WORK EXPERIENCE

01/07/2019–Present Customer experience manager

Ofoghe Koorosh Chain Stores

Valiasr Street, 143******* Tehran (Iran)

https://www.okcs.com/

CRM and Customer Club support expert

Answering to criticism, suggestions and complaints Holding meetings with companies to collaborate in the customer club Customer Club app development

Complaint Report

Design Poll Forms

Conduct periodic surveys and Business or sector Activities of households as employers; undifferentiated goods - and services - producing activities of households for own use

07/12/2016–04/04/2019 Customer experience manager

Zarrin Roya, Tehran (Iran)

CRM and sales support expert

Answering sales questions

Answering to criticism, suggestions and complaints Complaint Report

Design Poll Forms

Conduct periodic surveys and 01/04/2014–01/12/2016 Call centre agent

Safire Abi Aram, Tehran (Iran)

response to calls from bank customers

Happy Call

Survey

01/04/2013–01/04/2015 Marketing assistant

lateck, Tehran (Iran)

Marketing assistant And Sales Expert & Support Sales of Hardware & Software with Networking theme

EDUCATION AND TRAINING

10/2005–06/2007 Associate of Electronics

Elmo Farhang, Tehran (Iran)

Curriculum vitae Mahboubeh Safaei

17/2/20 © European Union, 2002-2019 http://europass.cedefop.europa.eu Page 2 / 4 10/2009–06/2011 Bachelor of Electrical Engineering Azad University, Khomein (Iran)

Curriculum vitae Mahboubeh Safaei

17/2/20 © European Union, 2002-2019 http://europass.cedefop.europa.eu Page 3 / 4 PERSONAL SKILLS

Mother tongue(s)

Persian

Foreign language(s) UNDERS TANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English B2 B2 A2 A2 B1

German A2 A2 A2 A2 A2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Excellent customer relationship skills Excellent communication skills to effectively transfer information and execute tasks in a complex operating environment

Excellent writing and verbal skills to provide clear, concise and convincing reports Excellent communication skills to obtain accurate information and transfer it to the company Organisational / managerial skills I have at least 4 years of management experience in customer relationship management units and sales teams

Successful experience in CRM projects

Sufficient knowledge and experience in CRM software I have complete mastery of customer relationship management software I design workflow software, forms, reports and more Like poll forms and

Job-related skills Listening, paying full attention and giving customers time to better understand their tips Customer psychology, awareness of their response and understanding of why Strong expression and speaking skills in order to transfer information effectively Time management, optimal use of time

I make the right decisions and potential actions to choose the best way I have a good understanding of the written sentences in the official documentation Solve complex issues, identify complex issues, and review relevant information for developing and evaluating executive options and solutions

Coordinate, adjust and align individuals and functions Ability to detect problems when something is wrong Compatible with environmental changes

Motivated

Enough attention to detail

Ability to prioritize tasks

Ability to work on multiple projects

The ability and ability to solve problems creatively Digital skills SELF-ASSESSMENT

Information

processing

Communication

Content

creation

Safety

Problem-

solving

Curriculum vitae Mahboubeh Safaei

17/2/20 © European Union, 2002-2019 http://europass.cedefop.europa.eu Page 4 / 4 ICDL

WEB DESIGN (WORD PRESS)

CRM

Customer Relationship

Workshop

Proficient user Proficient user Independent user Independent user Proficient user Digital skills - Self-assessment grid

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