Dispatcher Manager

(sw)

SHANELLE WHITEHEAD

SHANELLE WHITEHEAD**20€GMAIL.COM 321-***-**** Orlando, FL 32861

Summary

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales,

service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams

productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Skills

© Reservations management

© Payroll management

Experience

Winn-Dixie Stores Inc. Orlando, FL

Evening Manager

(04/2028 ~ Current

MV Transportation Inc. Orlando, FL

Dispatcher/Driver

06/2007 - 12/2017

© Visual merchandising

© Shelf restocking

Conducted personnel performance appraisals to assess training needs

of staff members.

Answered customer questions and addressed complaints quickly and

courteously to patrons’ satisfaction.

Supervised successful, well-supplied and highly organized

establishment thanks to consistent oversight and regular cleanliness

inspections.

Identified appropriate solutions to minimize issues and quickly solve

problems.

(Organized and updated schedules to optimize coverage for expected

customer demands.

Worked one-on-one with employees to motivate while delivering

constructive criticism in busy, retail environment,

Planned optimal routes to minimize delays and maximize time

efficiency.

‘Transported clients to specified destinations safely and on-time.

‘Transported clients to events and programs according to activity

schedule.

(Consulted with customers to gain feedback and address concems with

products or services.

Demonstrated professional conduct with clients to deliver outstanding

customer service.

Interacted with customers pleasantly to meet needs and drive

satisfaction.

Utilized GPS to optimize routes and continuously meet estimated

times.

‘Completed pre- and post-trip safety inspections to record and report

any defects and malfunctions.

Achieved consistently high customer scores due to exceptional service.

(Cleaned vehicle regularly to maintain professional appearance.

Followed safety rules to keep clean driving record with no accidents or

incidents.

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