Kai Ohsawa

**** * ***** ** *** ****

Tempe, AZ **282

917-***-****

adl1zu@r.postjobfree.com

SKILLS

Customer Service, Proficient in Microsoft, Computer knowledge, Management, Attendance and Punctuality, Experience with Payroll, High school experience in programming, Restaurant management.

EXPERIENCE

Concentrix, Tempe AZ - Customer Account Services

FEBRUARY 2019 - PRESENT

● Retaining Sprint customers through calculated tier offer positioning.

● Maintaining and improving company set metrics.

● Customer service and multitasking.

● Have been tasked with being a SME (subject matter expert) to assist agents with any questions as well as taking over calls where clients are requesting to speak with a supervisor.

YMCA, Syracuse NY - Archery Program Director

JUNE 2017 - SEPTEMBER 2019

● Managed and coached a team of 15 employees.

● Created program activities and lessons to be implemented every day of the week with groups of 25 - 35 children.

● Created weekly programs/incentives to raise funding for the archery program as a whole to improve area conditions and equipment.

● Managed employee payroll.

● Led activities with my team to build skills such as communication, problem-solving, and learning how to diffuse situations efficiently. EDUCATION

Arizona State University, Phoenix AZ - Biological Sciences SEPTEMBER 2018 - PRESENT

It has always been a dream of mine to become a Veterinarian. Since September I have been actively pursuing it, and working full time to keep up with the many expenses of a college education. My next step is attending Veterinary School.