Denise O’Neal

Riverdale, GA 219-***-**** adl1z8@r.postjobfree.com

PROFESSIONAL SUMMARY

Well-organized and exceptionally competent Clerical Associate with 16 years of extensive experience providing administrative and clerical assistance in the public works sector. Proficient in handling core correspondence of the organization, meeting all schedule and meeting needs, and being a reliable person in the office.

COMPUTER SKILLS

INCAMA-Proval-One Note-Excel-Word-Power Point-Lotus Note-Access-Epic-Main Frame

CORE COMPETENCIES

Swift Learner

Strong focus on good customer service delivery

Impeccable communication and interpersonal skills dealing with diverse customers and internal staff members.

Proven track record of efficiency in providing clerical support and customer service in a fast setting.

Proficient in a number of computer applications and experienced at multi-tasking in a demanding work environment.

WORK EXPERIENCE

Customer Service Specialist 404-***-**** September 2017 to Present

Chime Solutions – Morrow, GA Answer incoming calls for members wishing to schedule health care appointments

Assist members with information regarding upcoming appointments

Transfer incoming calls to appropriate department

Send messages to health care provider on behalf of the member

Meet job average handle time 3.25, quality guidelines of 98%, and attendance of 100%

Property Tax Assessment Secretary 219-***-**** April 2010 to June 2017

LaPorte County Assessor's - LaPorte, IN Executed data entry and maintenance for computer hardware and software requisition tracking, which ensured adequate inventory throughout the organization

Draft documents explaining the different aspects of property assessment explaining reasons for the given property value and ways to improve it

Handled escalated calls from customers that demonstrated irate or confused behaviors due to tax account inconsistencies

Manages customer inquiries or correspondences through email, fax, written correspondence, and telephone, with correction accuracy of over 80%

Administrative Assistant 219-***-**** August 2001 to April 2010

LaPorte County Schools - LaPorte, IN Assist prospective students in filling out registration and admission forms by providing them with required field information

Serve as direct liaison between parents and students to communicate any information during school hours

Verified students’ history such as past records and admissions as part of the school verification process Revamped the attendance recording system, making it 65% more efficient than before.

OTHER WORK EXPERIENCE

Machine Operator Federal Mogul Corporation - Michigan City, IN

September 1998 to December 2000

Assistant Manager G.H. Bass & Company - Michigan City, IN

May 1995 to May 1995

EDUCATION

College Preparatory Diploma Elston High School Michigan City, IN

DO

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