MÓNICA CESEÑA

917-***-**** adl1xw@r.postjobfree.com linkedin.com/in/monicesena

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Business strategist with a proven track record in leading end-to-end operational transformation across a diversity of industries. Entrusted by Fortune 500 companies and iconic brands to design and drive enterprise architecture that promotes business expansion, efficiency, and resilience. Natural leader and team player able to coach productive teams, proactively identify and remediate issues, and promote cross-functional collaboration. SKILLS & STRENGTHS

Product Management & Development Market Expansion Operational Transformation Workflow Modeling Business Process Improvement Change Management Technology Data Analysis Lean & Six Sigma Project Management Lifecycles Operational Tools User Experience Risk Management Information Security Organizational Design Marketing Consumer Engagement Consumer Products Leadership & Mentoring Contract Negotiations eCommerce PROFESSIONAL EXPERIENCE

Independent Consultant 2018 - Present

Advise organizations on operational transformation efforts to produce efficient business process designs and scalable solutions that expand market footprint, product offerings, and customer engagement

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DAZN – VP, Global Live Operations - Head of Operational Performance 2019 - 2020 Developed and managed an international high performing team to optimize and run a resilient digital platform, increasing customer engagement to surpass 500 million+ hours of product consumption

• Innovated end-to-end operational models to effectively grow and support the organization’s multifunctional activities of serving 7.1 million + consumers

• Incorporated advanced analytic methods and tools to identify growth opportunities, increasing profits by 300%

• Conceptualized system design with Marketing, Engineering, and Customer Service teams to manage sales session volume of 1.8 million+

• Navigated complex and large-scale projects to quickly pivot and meet changing needs while managing competing market priorities across North America, Asia, Europe, and Latin America Disney Streaming Services – Director, Information Security Compliance Architect 2016 - 2018

(Formerly MLB Advanced Media-BAMTECH)

Transformed and identified key performance indicators and strategy drivers to raise productivity, reduce cost, and improve user lifecycle for products, impacting 1 million+ global users 2017 - 2018

• Collaborated with engineers to build an engaging user interface and track usability for the ESPN+ & Disney+ apps

• Designed Lean, Six Sigma process maps to illustrate complex concepts into clear terms, bridging communication between technical and non-technical audiences

• Improved eCommerce operations to enhance consumer journey, SKU creation, & financial reporting

• Served as senior point of contact during Disney’s merger and acquisition to provide transparency on Legal, Financial, and Engineering processes to promote a seamless transition onto the Walt Disney platform

• Conducted contract due diligence to determine alignment of vendor’s technical, security, and process capabilities

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Major League Baseball Advanced Media-BAMTECH (Acquired by Disney) Established an enterprise taxonomy to promote effective content management and business governance impacting product delivery of 50,000 live events and 100,000+ hours of executed content 2016 - 2017

• Examined current state to uncover improvement opportunities to business application design and automation

• Revamped project management practices to motivate teams and decrease project over-engineering, redundancies, and bottlenecks

• Established an enterprise assessment program to provide insight on product posture and mitigate potential risks

• Advised technologists on UX and system standards to sustain high website volume during promotional events

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J.P. Morgan – Vice President 2012 - 2016

Private Bank Latin-America Chief Operating Office 2014 - 2016 Served as the Chief Operating Officer’s senior advisor for all large scale and business management activities to navigate digital expansion and achieve market position as the #1 Latin American bank

• Monitored industry user trends to identify and integrate emerging technology to retain competitive edge

• Coordinated technology initiatives with Marketing to tailor product launches and performance dashboards

• Strategized project roadmaps to allocate resources and drive timely deliverables of a 500+ person team

• Served as a member of the product Risk Management Committee to evaluate, conceptualize, and track issue resolutions

Corporate and Investment Bank Legal & Compliance

Conducted independent high-quality assessments of operational systems and practices to ensure process alignment with technical standards and industry regulations 2012 - 2014

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Morgan Stanley 2011 - 2012

CAPCO- Senior Management Consultant at Morgan Stanley Global Audit Modernized business models that employed technology to expand and automate customer solutions globally Bank of America-Merrill Lynch 2005 - 2011

Produced a seamless project lifecycle for emerging markets to ensure technology properly serviced 20,000 employees and a customer product portfolio of $2.2 trillion University of Southern California Full-ride Scholarship EDUCATION Recipient Dual Bachelor of Arts: 1. Communication: Business Studies 2. Social Science: Pre-Law

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