Deepa Palani

RPA Technical Analyst & Developer/Product Owner/Operations Leader

Mobile: 909-***-**** adl1w6@r.postjobfree.com

Profile Summary

Solution-driven RPA leader with 10 years of experience leading cross-functional teams in development, operations in collaboration with Business Stakeholders to prioritize processes for automation with highest ROI to successfully cut costs, streamline operations and increase productivity and efficiency. Assertive and enthusiastic, with extensive knowledge of process optimization in diverse domains in Robotics Process Automation (RPA) HealthCare & Telecom industries with end-to-end experience on RPA, Global Finance Operations in Procure to pay (P2P), Order to Cash (O2C), CRM, Retail Inventory & Supply Chain Management, Data Analytics.

Experience with strategic planning across Geo’s with Technological Advancements in alignment with tactical business goals and lead Global Debit Balances & Holdbacks Summit at Amazon.com Educational Qualifications

Master of Science in Project Management & Quality Management as majors from Illinois State University (Dec 2017) with 3.8/4 GPA

Bachelor’s in computer science from Aditya Degree College in 2006 Key Highlights

Author and owned a research paper that has been published following the presentation in New Orleans Conference by our Professor, Dr. Sally Xie and can be found on major research websites (Research Gate etc…) to download the full paper based on the domain of the user Title - ***Analysis of Overstock in Construction Supply Chain and Inventory Optimization Date Published – ***March 2018

DOI - 10.1061/9780784481295.004

Worked as a Graduate Assistant under Professor, Dr. Klaus Schmidt in Department of Technology from Jan 2017 to Dec 2017 with full tuition fee waiver for three continuous semesters Overall Experience Summary

T-Mobile RPA Technical

Analyst

Robotic Process

Automation

(RPA)

March 11th

2019

Till date 2yrs till date

SDLC Partners Business

Consultant (RPA)

Robotic Process

Automation

(RPA)

Aug 13th 2018 Jan 9th 2019 5 months

Amazon.com Finance

Operations Leader

Global Accounts

Receivables

May 5th 2010 Jan 27th 2014 3yrs 8

months

Genpact India Process Specialist Global Accounts

Payables

July 31st 2006 May 1st 2010 3yrs 9

months

Technical Expertise

Data Mining/Modeling & Data Analysis, Data Visualization

C, C++, VB, HTML, Java, VC++

Experience in Oracle Business Intelligence & AWS data sources, SQL, SAP FICO, SPSS, Minitab, Tableau, Advanced Microsoft Excel with pivot tables, VLOOKUP & HLOOKUP functions

Expertise in SQL queries

MS Office, MS Project, Palisade Decision Tools such as @RISK, Precision Tree for data analysis and decision making, sensitivity analysis etc.

Cloud Services and Solutions (AWS)

Certifications

RPA Developer Foundation (UI Path) – 2018 & 2020

RPA Awareness (UI Path) - 2018

RPA Business Analyst (UI Path) - 2018

RPA Implementation Methodology (UI Path) - 2018

RPA Orchestrator (UI Path) – 2018

BASIC AUTOMATOR FOR AUTOMATION ANYWHERE (AA) -2019 Certified Scrum Product Owner (CSPO) – License #000637634 Certified Scrum Master (CSM) – License #000637634

Six Sigma Green Belt (LinkedIn Learning) - 2018

Business Process Modeling (LinkedIn Learning) - 2018 Key Skills

Robotic Process Automation, Requirements Gathering/Documentation/Process Design

(SOP’s/PDDs/TDDs/Create Test Plans/ Perform SIT & UAT Testing /Postproduction Validation (PPV)

RPA Centre of Excellence (Establish RPA COE Standards & Policies, Best Practices, Code Reviews & CI/CD, Process Redesign & Re-engineering, RPA RE Framework, Project Pipeline Reviews, ROI & Prioritization, OCR & Artificial Intelligence, SOX Compliance Evidence reporting for RPA Bots in Production, Credentials Management, Error & Exception Handling, Track ERM Releases for applications and plan UI Changes and Change Requests (CR’s) as needed, Review and request hardware and firewall requests etc...)

Solution Architect with knowledge on AI & Machine Learning, platform architecture with governance

Monitor & Review Inhouse applications to track bot metrics, Bot Monitoring Dashboard, logging, efficiency & SLA’s

Lead Weekly Lunch & Learn Meetings, Knowledge Management

Root Cause Analysis, GAP Analysis

Operational Excellence, Business Continuity Planning, training overseas teams and establish resources to implement 100% coverage across companywide centers

Product Development & Management, API’s/JSON & Python, Change Management

App Dev & Implementation

Lean, Six Sigma & Continuous Process Improvements

“Can Do” attitude versus conventional thinking of possibilities for the future forward and raise the bar with innovative solutions in lieu of frugality

Strongly imbibed with Amazon’s leadership values and principles that are universally pertinent beyond industries/sectors/job levels/persona etc…

Company Driven Trainings

• Interact Research techniques

• Team Synergy Statistics/Data Analytics

• Sourcing Cycle Project Initiation

• Managing without Influence Project Implementation

• Managing with Influence Project Risk Analysis

• Transition Awareness Project Leadership

• Feedback Essentials Six Sigma

• Time Management Training & Development

• Listening actively to associates, and build trust with the team

• Making great hiring decisions

T-Mobile

Develop bots that contribute to the highest ROI based on business goals and future forward to automate backend work with process reengineering and step by step analysis and review with business stakeholders

Running Workshops with client SMEs to understand the end-to-end process while identifying any automation blockers, new business processes necessary because of automation, as well as the overall suitability of the process for automation.

Document key stroke level information with high level process mapping to help build Technical Design Documents (PDD’s & TDD's).

Facilitation of RPA user groups, stakeholder workshops, and executive meetings.

Improve bot logging as per the COE standards to improve debugging efficiency

Coordinate with Operations teams on change request (CR's) for new development bots, defects open

(against broken bots) and any request urgent changes as needed daily.

Coordinate with Operations teams on new or additional hardware required for the bots based on the volumetric details of the use case to meet the business SLA's.

Track & Plan ERM Releases and plan Change Requests for UI and Code changes for the bots as needed. SDLC Partners LP (Highmark)

I have worked on the IAM RPA Project for Highmark based on Blue Prism by developing a detailed Process Definition Document for the use cases within scope for the project by constantly working with clients, gathering requirements for RPA developers with client approvals. Constantly work with RPA Developers in designing the Technical Design Document (TDD’s) and clarify any gaps from the PDD document to develop an effective RPA solution.

Developed the Capability Management Program document by including details process steps of complex processes in creating and developing the L&D site for SDLC employees linked to various external sources Amazon.com - Key Roles & Responsibilities

Manage AP/AR teams, Transition planning and management

Plan FTE requirements and hiring, review training plans for team career development, performance reviews

People Management, on boarding New Joiners, conduct ongoing 1:1’s with documentation, issuing Performance Improvement plans (PIP) based on policies

Perform base lining for tools used in our department

Prepare white paper documentation during leadership visits

Create & Update wiki pages on process related information, prepare promo documents to help grow the right candidates in the team

Connect with global stake holders monthly on process health and issues

Liaise with various departments to fix issues in upstream and downstream processes, drive process improvements within the team through Just do it ideas, Kaizen, VSM, GAP analysis, cross trainings to avoid redundancy of work and improve process efficiency

Initiating project requests liaising with technical department

Responsible for Business Continuity Plan (BCP), team growth, transitions, define short and long-term goals with a 3-year vision for the company

Transitioned a critical process of Accounts Payables i.e., Debit balance collections which saw 2 unsuccessful transitions in the past and was rolled back to the parent country

Developed metrics on Global debt balances and Vendor provisions coordinating with technology teams to surface the data sources, goal calculations, process metrics, reports to track daily/weekly/monthly metrics through real time dashboards via Oracle Business Intelligence

I have been a lead for Global Debit Balances which permitted me to travel to our main office Seattle, WA for a week’s time for leadership reviews on 2013 operations plan & roadmap

Lead Global Debit Balances & Holdbacks Summit during the year 2013 for Bratislava, Slovakia teams with detailed training materials and classroom sessions

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