System Aministrator

Ron’Derro M. Harris

Email: ********.******@*****.***

Home 850-***-****

Active Top Secret Clearance

Qualifications Summary

Ten years of increasing responsibility and proven success in the areas of administrative management, providing technical computer support functions and also monitoring information systems to ensure hardware/software are functioning properly and operations standards are met. Experienced problem solver and team builder committed to accuracy with a track record of examining and evaluating alternative means of satisfying requirements and providing technical advice to users. Accomplished professional with over seven years of combined experience information technology and operations for the Department of Defense. Excellent analytical, planning, interpersonal, and customer relationship skills. Skilled liaison with proven experience fostering relationships with vendors, customers, and cross-functional teams.

Results oriented achiever: an assertive and eager individual ready to take on a challenge; work well under pressure; excellent problem-solving skills.

Effective communicator: both written and oral expertise; experienced speaker; out-going and articulate with the ability to train effectively; good listener.

Self-motivated and organized: develop agendas and plans to complete projects in a timely manner; handle productivity monitoring, implementing process improvement procedures.

TS/SCI Clearance through DOD expires 10-15-2015

Professional Experience

Sep 2015 – present Computer specialist GS-9 for United States Coast Guard

Assists in identifying and specifying business requirements for new or enhanced systems and develops basic system specifications.

Assists application developers in translating requirements into programming specifications.

Implements programming specifications prepared by a higher grad analyst.

Assists in acquiring or preparing demonstrations, tests, or prototype versions of new technology systems and products for demonstration to staff.

Provides basic training and demonstrations of software for individual users and small groups.

Provides direct support for end users, by receiving technical calls by telephone or email, then analyzes the problem or issue and determines the most efficient way to resolve them.

Assists with the backup, restoration, reorganization, and recovery work on database and associated files.

Monitors database and associated file space management reports. Estimates and requests required disk space and extends database.

Manages Remedy to monitor current tickets and also to look up history on past tickets and incidents.

Nov 2012- Sep 2015 Information Technology CSR III Ace Solutions for DSS agency

Provides all-encompassing IT support, guidance and training to customers in the areas of information security, e-mail, telecommunications, networks, standard Windows desktop applications, and other DSS/DoD specific application support on various security platforms (Secret and Top Secret).

Coordinates and implements technical/equipment refresh projects with customers and ensures their execution and completion.

Travels across the region on-call whenever hands-on support and expertise is required.

Defines and classifies level, priority and nature of problem, request and/or issue. If unable to diagnose problem and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team.

Maintain file servers, network access; documents and analyzes system anomalies to ensure optimum equipment performance.

Troubleshoots determining problems for customer specific operating systems and applications.

Feb 2011- Oct 2012 Sr. Help Desk Technician (Mission First), Patrick AFB, FL

Directly provide tier 2 and 3 computer support directly to customers for hardware and software issues.

Create and manage customer’s accounts through Active Directory console.

Manage workload for the High side Service Desk through the Remedy platform.

Responsible for responding to any problems for all VIP’s (O6) and above.

Actively working as LEAD tech for High side Service Desk.

Directly responsible for all vulnerability scans for new software that will be put on the network, for the High side network. .

Responsible for Multiple Functional Printers being configured and deployed for the High side network.

Though I’m working in the High Side Help Desk, I often help out the NIPR and SIPR CSRF shop when they are not able to figure out a remedy to a problem.

VMS Server administrator (Vulnerability Management System), responsible for deploying patches and mitigating any vulnerability that is found.

Expert and very experienced in trouble shooting any client side problem for the customer.

Feb 2010 – Feb 2011 Help Desk Technician (GDIT) for USF-I J2 RS Perfume Palace: Baghdad, Iraq

Provide direct computer support in relation to NIPR and SIPR for the customer

Troubles shoot any problems for printers for customer.

Used Remedy to manage and keep account of work ongoing and completed.

Use Windows Server 2003 Active Directory Users and Groups: create/modify user accounts, and user groups. Create/modify user profiles; troubleshoot account and profile issues and requests. Manage users and group permissions

Provides troubleshooting and support to end-uses for varied intelligence community software across multiple networks. Deploy approved software and updates to authorized users and groups.

Trouble shoot WYSE virtual desktop thin client machines. Configure OS image installs on new client devices, baseline and reimage devices as needed.

Provides phone and help-desk support for local and off-site users.

Provides technical and professional support to special projects as required.

June 2009- February 2010 Lead Help Desk Technician (General Dynamics I.T. ), Patrick AFB, FL

Provided computer support directly to customers for hardware and software issues.

Managed customer’s accounts through Active Directory console.

Managed and kept track of work load through Remedy program.

2007- May 2009 NMCI Helpdesk Computer Technician Naval Support Activity, Panama

City, Fl

Provides computer support directly to customers for hardware and software issues.

Manages customer’s accounts through Active Directory console.

Also provides support for over 375 printers on the Naval Base.

Manages and keeps track of work load through Remedy program.

2006-2007 Client Support Administrator/System Administrator Tyndall AFB, FL

Provides customer service to assist in operation, restore, and configuration of functionally operated systems.

Responds to trouble calls and console messages or signals.

Isolates faults, determines causes, and recovers from malfunctions due to software, and communications failures.

Coordinates with programmers, systems analysts and administers, and functional users concerning resource capability, operations, reports, and system problems.

Troubleshoot system errors and assign jobs using Remedy Trouble Ticket System.

Build and manage computer and user accounts in Active Directory.

Build and edit e-mail accounts and distribution list

Ensures compliance with directives governing physical, operational, computer, and communications security.

Provide installation and support for Windows NT, 2000, and XP operating systems for over 500 connected to the Tyndall Domain.

Coordinates and establishes preventive maintenance schedules for equipment and facilities.*

2005-2006 Information Manager Kunsan AB, Korea

Manages electronic and manual publications and forms development, design, control, storage, and dissemination.

Acquires and distributes publications and forms using manual or electronic means.

Applies file cutoff procedures and disposes of and retrieves records.

Assists the support staff with a range of tasks including records management; administrative communications; information flow including processing, controlling, and distributing mail; publishing management; and workshop management.

2004-2006 Workgroup Manager Goodfellow AFB,TX

Provides workgroup management (information systems and technology support) functions.

Manages hardware and software.

Installs and configures software operating systems and applications.

Education

Sep 92- Jun 96 Eastern Wayne High Goldsboro, N.C.

Jan 03- Mar03 USAF Information Mgmt Technical Training Keesler AFB, MS

Mar01-Aug07 Community College of the Airforce 62 credits U.S. Airforce

10 Jan 2010 Comptia Securtity Plus Certified (SY0- 201) Comptia

15 Apr 2010 ITIL Foundation Certified ITIL

Jun11- Dec 13 Barry University, Miami, Fl BA in Information Technology

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