Call Centre Tourism

Nonjabulo Hlengwa

** ********* ******, ***** ******, Midrand, 1686

Mobile: 078-***-****

Email: *******.*****@******.***

PROFILE:

A passionate, goal-driven and ambitious lady who is eager to apply her knowledge and skills. I am also a hardworking, enthusiastic and loyal team player. Eager to purse and excel in a growth oriented organization in order to utilize my skills and experience effectively for the benefit of the organization and simultaneously facilitate my career growth. EDUCATION Daleview High School - 2013

Grade 12 Certificate (Subjects including Travel and Tourism, Dramatic Art, Business Studies, Mathematical Literacy) University of South Africa [B.E.D] –[paused] -2018 Intermediate phase teaching (Majoring in English and Drama) SKILLS Excellent communication skills

IT proficiency in Excel, Word, PowerPoint and Outlook Ability to learn new concepts fastly

Proactive and confident mindset

EXPERIENCE ZARA Retail store 2016 - 2019

Duties & Responsibilities as Shop Assistant & Cashier

Ensuring high levels of customer satisfaction through excellent sales service.

Maintain outstanding store condition and visual

merchandising standards.

Recommend and display items that match customer needs.

Accurately describe the products features and benefits Ignition Group 2019-2020

Duties & Responsibilities as Call Centre Agent

Selling Vodacom Contract upgrades and placing customer orders in the computer system.

Identify and escalate issues to supervisors

Process orders, forms, and application

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

PERSONAL DETAILS

Driver’s Licence CODE 10

Marital Status Single

Nationality South African

Date of Birth 23 May 1996

Languages spoken English, Isizulu, isiXhosa

Health Excellent; Non-Smoker

INTRESTS AND HOBBIES Running, Reading and Cooking

REFERENCES

Zara retail store

Contact person: Miss Zandre

Position held: Managing director

Contact No: 031*******

Ignition Group

Contact person: Miss Lisa

Position held: Floor Manager

Contact No: 061*******

Contact this candidate