Greater Service Representative

Briana Kahanu

Long Beach, CA *********@*****.***. 626-***-****

Education

Long Beach City College May 2020

Associate of Arts, Fashion Design & Merchandising

Relevant Experience

Delta Global Service Long Beach, California

Passenger Agent/ Ramp agent January 2020- Now

●Assist Passengers with retrieving itinerary and flight information

●Responsible for providing customer service, ticketing and those activities related to boarding and deplaning passengers at the ticket counter, passenger gate or baggage areas.

●Load and unload arriving and departing aircraft cargo, baggage and mail. Clean station facilities. Perform water, lavatory and other cabin service and cleaning.

●Keep passengers informed and make announcements to ensure important information is communicated about their itineraries, flights and luggage.

●Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.

Nordstrom Cerritos, California

Customer service representative/ Fulfillment specialist June 2018- December 2019

●Resolved customer issues and solved any questions to ensure that the customer was satisfied, while developing greater customer loyalty

●Assisted with computer work and utilized software such as microsoft word and excel to properly keep track of inventory

●Utilized inventory management systems to scan, process and research merchandise shipments in accordance with the company’s inventory control processes

●Provided support to the store, e.g. organized backroom, relocated store fixtures, ensured the main floor was kept up with

●Offered customers credit to give them versatile payment options and generate bigger sales numbers for the company

Hobby Lobby Lakewood, California

Sales Associate February 2017- October 2017

●Greeted customers that entered the store to set the tone for their shopping experience

●Maintained the store throughout every shift which improved the company’s overall marketing efforts

●Acquired the knowledge of the opening and closing procedures for the cash wrap to ensure proper transactions were completed

●Communicated with customers that varied in age and background; enhancing the employee to customer relationship

●Handled significant client and company information such as; paperwork, money, and card information

●Restocked the shelves to ensure they were not empty in order to meet the consumers demands

●Juggled customers and their questions and needs, and at the same time attended to the company’s store duties such as flexing to the cash wrap

References

Upon request

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