Front Office Receptionist

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@ resume-now.com

June **** to

May 2019

June 2013 to

October 2014

July 2012

Angelica Calderon

Coachella, CA 92236

Cel: 760-***-****

angiezuno@yahoocom

‘Summary

Goaltriven Receptionist with extensive background managing busy reception areas and

multiline telephone systems. Security-conscious and astute in control of confidential

documentation,

Skills

‘© Appointment confirmation + PBX phone knowledge

* Front office management + PPO expert

* Call outing * Office supplies ordering

Experience

Desert Advance Imaging

Indio, CA

Front Office

* Scheduled and confirmed appointments.

* Provided exceptional customer service through effective telephone communication and

follow-ups.

* Sorted incoming mail and directed to correct personnel each day.

* Welcomed visitors upon entrance, answered inquires and directed questions or

appointments to appropriate personnel,

* Answered telephones and directed cals to appropriate staff members.

* Delivered administrative support toteam members, including making copies, sending

faxes, organizing documents and rearranging schedules.

* Followed specific securty rules and guidelines 1o protect sensitive data, including patient

‘medical records and payment card information

* Verified that patients had the proper insurance coverage prior to any procedures or

appointment scheduling,

* Called insurance companies to ascertain pertinent information regarding policies and

payment benefits for patients.

* Registered patients using proper data entry procedures and fully compliant ICD-10 and

CPT codes.

‘* Screened pationts before and during admissions processes.

* Verified insurance and collected critical data elements to properly identify and bil

patients.

* Checked daily doctor schedules and verified insuranc

‘* Scheduled and confirmed patient appointments with patients and healthcare

professionals.

* Scheduled patient appointment and procedures.

Desert Medical Imaging

Indio, CA

Front Desk Receptionist

* Answered phone calls to provide assistance, information and medical personnel access

to maximize office efficiency.

* Conducted patient intake interviews to colect medical information and insurance details.

* Answered multHine phone system and directed callers to requested personnel and

departments.

* Processed patient payments and scanned identification and insurance cards.

‘* Sraightened up the waiting room so that it remained neat and organized.

* Communicated with all partners throughout practice, including physicians, nursing staff,

technicians and medical assistants.

‘* Observed strict HIPAA guidelines at all times according to company policy.

* Handled all office supply ordering including ink cartridges, toner and paper

* Scanned incoming documentation.

Education and Training

College Of The Desert

Paim Desert

Child Development Associate of Arts

Mayfield College

Cathedral City, CA

Medical Front Office

Contact this candidate