Technical Writer Springs

Charles T. James

**** ******* **., ******, ** *1784 ● 909-***-**** ● Email: ***********@*****.***

Full-spectrum Performance Management Professional

Performance Definition: establishing training program parameters, defining organizational and department capability, experienced building training and safety processes from the ground up.

Performance Description: experienced technical writer creating all levels of organizational documentation (policies, procedures, work instructions) as well as end-user products (manuals).

Performer Development: experienced trainer of on-the-job task training, orientation training, safety training, lead person and supervisory training programs, and developing communication and training skills of others.

Driving Performance: supervisory skills (both as supervisor and developer of supervisors), creation of metrics and capability evaluation tools, behavior-based safety processes, advocate for establishing and sustaining positive operational and safety culture.

Doing Better: experienced continuous improvement agent (Lean, Six Sigma), developing and presenting continuous improvement courses, root cause analysis and internal auditing processes (ISO-9001/AS9100, safety systems), team leadership and team leader development.

Experience and Highlights:

SST International, Downey CA (Contract) December 2020-February 2021

Technical Writer: converted product manual for precision vacuum soldering system into highly structured, more thorough manual than previously existed.

Jabil Circuit, Irvine CA (Contract) March-December 2020

Technical Writer: develop work instructions for assembly/integration of capital electronic test equipment. Conversion of instructions to PowerPoint for online distribution to assembly personnel.

Suss MicroTec Photonic Systems, Corona, CA 2011—2020

Engineering Technical Writer: wrote manuals for operation, maintenance and software use for capital semiconductor processing equipment, vastly upgraded manual quality and end-user ease of use. Developed internal manufacturing procedures for product integration. Also conducted quality training.

Cytec Engineered Materials (now Solvay), Anaheim CA 1996—2011

Global Operations Training Coordinator: administer, develop, present, measure and sustain learning for 14 aerospace materials sites in four countries on three continents. Course development, live and online presentations saved organization the costs of external resources while customizing content for Cytec’s needs, including:

Conducting internal audits (ISO-9001/AS9100/SHE processes)

Corporate SHE Standards Education (web-based process)

Continuous improvement/Lean/team leadership/continuous improvement training to all levels

Investigation and root cause analysis (incident and process investigations)

Technical training for manufacturing/quality functions (operating procedure development, classroom training, training measurement, teaching training skills to technicians)

Honors: Anaheim Plant Employee of the Year, 1997, 2002, Excellence in Leadership Award, 2000.

Sohnen Enterprises, Santa Fe Springs, CA 1994—1996

Compliance/Training Director: oversaw HSE program and technician training for two electronics manufacturing sites. Developed and presented orientations and HR/SHE compliance training.

Honors: Sohnen President’s Award, 1996

Safety Consulting (Current, On-going):

Developed a comprehensive safety program to California standards for a small business performing building demolition; on-going since 2017: includes IIPP and all supporting programs, forklift and harassment training, incident investigation and required construction safety policies and procedures.

Relevant Skills:

Excellent written, verbal and presentation skills, procedure development writing and editing, Microsoft Office (Word, Excel proficient, ability to develop interactive and animated training presentations using Power Point), Adobe Framemaker and Madcap Flare. Thorough understanding of ISO-9001/AS9100 quality management system standards; ability to develop high-quality courses in very tight timeframes. Passionate about process, safety and employee engagement.

Courses Developed:

Developing Training Skills (Train-the-trainer for on-the-job task trainers), 5S/Visual Workplace, Quick Changeover, Continuous Improvement Team Leadership and Lean Team Leadership, Supervisory Effectiveness, Conducting Internal Audits, Root Cause Analysis of both incident and process issues, Implementing Lean (2-day course featuring Lean simulation game)

Education:

California State University, Long Beach, BS Degree in Geology

Lean/Safety Education:

Certified Safety Supervisor, National Safety Council, Los Angeles Chapter

Lean Process Execution Programs of BF Goodrich Aerospace, Boeing, ATK

Quick Changeover, Zero Changeover, Mistake-proofing, Productivity Inc.

Green Belt and Six Sigma Management Training, Six Sigma Associates

Other Information:

Book Written: Writing Operating Procedures (self-published, 2012; reviewed by Society for Technical Communication, November 2013)

Blog: my blog, describing all aspects of performance management and continuous improvement, is available at www.mrprocedure.com.

References, Work Samples, Courses Developed: will be provided on request.

Work samples and courses available include policies, operating procedures, work instructions, Power Point training presentations, course books (including but not limited to the titles above), manuals for systems operation and training administration.

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