Experienced Telecommunications specialist

Laurence J. Minuto

Residence: 817-***-****

Mobile: 214-***-****

E-mail: adl0tl@r.postjobfree.com

Career Summary

Placing the customer first by working for over 20 years in both direct customer facing and Network Support for solutions, while keeping the needs of the business met.

From evaluating customers’ needs, to finding better solutions for both internal teams and for the business, in order to contribute to the success of the team.

Qualification Summary

A+ Certified

Windows NT Server

MCP

Exchange server 5.5

Experience with interpersonal skills, having dealt with a diversity of clients and staff members

Able to set immediate and long term goals and implement affective prioritization to meet goals and deadlines

Work History

PrimeCo Personal Communications / Verizon Wireless February 1998 to Present

Engineer III & IV Systems Performance August 01, 2014 - Present

- Monitor and evaluate traffic patterns on the Wholesale Network and adjust traffic flow when necessary and re-evaluate.

- Monitor performance of both the network and tools/probes to maintain current key performance indicators (KPIs).

- Set and maintain Alarming for Network Elements, Infrastructure, and Customers.

- Create and maintain Dashboards for Network Elements, Infrastructure, and Customers.

- Assist with development for creating performance monitoring for new architecture and elements.

- Assist with development of tool projects by coordinating with internal and external teams to set dates and drive changes into the network.

- Create reporting for internal and external teams that reflect the weekly, monthly, and year over year KPIs.

Engineer II –Translations June 03, 2012 - August 01, 2014

- Use a suite of Performance tools Monitor Mobile Private Network.

- Implement provisioning of 3G and 4G Enterprise customers to support VZW Private Network.

- Configure and test 3G and 4G Enterprise customer on the VZW eXGW

- Assist in turn-up of BGP peering and troubleshooting routing issues with enterprise customers.

- Tier 3 resolution of network troubles.

- Support other engineers in the administration of databases and will provide technical support to internal and external organizations.

- Initiate and track work orders related to Enterprise Home Agent/VZW Private Network.

Technician – National Repair Bureau July 2005 - February 2007

- Provided technical support and training to customers, customer service, 611, telemarketing and sales teams.

- Worked closely with Marketing, Network, and Vendors to assist with testing/configuration on pre/post technical support issues related to different customer devices such as modems, phones and software.

- Troubleshot different network data communications technologies.

- Tier 2 resolution of network troubles.

- The Network Liaison between larger Enterprise customers and the data sales teams.

- Support other engineers in the administration of databases and will provide technical support to internal and external organizations.

- Area Liaison supporting Customer Care, Technical Support, to insure proper trouble shooting, coaching, and ticket creation is correct by meeting with area trainers and provide assistance in updating training material.

Coordinator - Customer Care February 1998 – July 2005

- Assistant supervisor creating graphs, charts, and preparing statistical information displaying daily, weekly and monthly progress of the team. Assists direct supervisor in managing a team of 20 consultants.

- Presidential Hotline able to de-escalate customers concerns.

- Lead Consultant assists and supervises employees by answering questions and concerns and assist with escalated calls from customers needing further assistance.

- Tier 1 resolution of network troubles.

- Activating, educating, trouble shooting, programming cell phones for customers and clients.

- Understanding and teaching customers billing in order to find the best solution for their needs.

Comp. U, Card International January 1994 to February 1998

Supervisor – supervised 13 employees through coaching and developmental training.

Cross-trained in membership sales, emergency road service, new car sales, leasing, and used car sales to meet the needs of the clients. Scheduled breaks and prepared daily reports documenting the employees’ daily activities.

EDUCATION

SMU Cox School of Business -Advanced Management Class

SMU School of Engineering - Advanced Computer Technology

Associates Degree in Liberal Arts - Houston Community College - 1995

Texas Tech University:

- Programming

- AutoCAD Graphics

- Surveying

- Engineering Analysis

- Computer Construction

- Civil Engineering 1 and II

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