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Service Representative Intern

Columbus, OH
April 28, 2021

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Devon Johnson



Ohio Jobs and Family Services Pandemic Unemployment Assistance - Customer Service Representative

May 2020 - PRESENT

Assist applicants through phone and email to sign up for Pandemic relief and check on existing accounts.

Root Insurance, —Customer Service Representative

February 2020 - April 2020

Responded to inbound phone calls and emails assisting customers with their auto and rental policies. Also assisted customers with troubleshooting issues in the app. Temp agency that hired me shut down due to COVID-19.

Motivate LLC, — Customer Service Agent

May 2019 - November 2019

Provided Customer service for 7 Bikeshare companies throughout the country. Assisted customers through email and phone calls. I helped customers manage their account/subscriptions and helped troubleshoot any issues while using the service. Company was purchased and relocated to New York closing their Columbus office.

Cincinnati State Technical College - IT Helpdesk Receptionist

August 2018 - April 2019

Maintained the majority of computers/printers in school. Helping students and staff troubleshoot issues on their personal devices and install necessary software.

UPS - Package Handler

May 2018 - August 2018 (Summer job)

Responsible for lifting and sorting large packages to various parts of the warehouse. Also extensive use of scanner guns for inventory.

Amazon - Prime Now Associate

July 2016 - May 2018

Responsible for data entry of new stock (food, electronics, etc), putting together orders for customers, and contacting distributors for necessary items.

Kroger - Courtesy Clerk/Bagger

June 2013 - August 2015

Bagged groceries for customers. Maintained cleanliness in all public areas.


Centennial High School — High School Diploma

August 2012 - May 2016

Finished High School requirements during Junior year. Senior year was spent as a full time student at Columbus State Community College.

University of Cincinnati — Bachelor’s

August 2017 - PRESENT

Currently in my final year at the University of Cincinnati majoring in Communication and minoring in Spanish.


Owens PR Group - Intern

August 2017 - January 2018

Helped brainstorm promotional strategies for local and national businesses. Assisted in the promotion of IT Part 1 movie.

NPR Affilate WCBE 90.5 — On- Air intern

January 2014 - August 2016

Produced a recorded show for teenage Urban League members. I assisted with formatting the show, editing for airing, and acting as a moderator on-air.

Bearcast Media Group - Contributor

August 2016 to August 2018

Assisting in the management of the student ran media group at the University of Cincinnati. I produced my own radio show “The Lituation” and assisted in running the weekly meetings.


Adept at all Microsoft Office Applications

Experienced in video editing (Sony Vegas/Adobe Premiere)

Adept at Social Media dashboards (Hootsuite, Salesforce, etc.)

Experienced in using proprietary and mainstream customer service dashboards (Zendesk, Freshdesk, Live Agent, etc.)

Extensive Windows/Mac OS experience.

Hardware/Software troubleshooting

PC diagnostic and repair

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