Service Representative Intern
Resume:
Devon Johnson
***************@*****.***
EXPERIENCE
Ohio Jobs and Family Services Pandemic Unemployment Assistance - Customer Service Representative
May 2020 - PRESENT
Assist applicants through phone and email to sign up for Pandemic relief and check on existing accounts.
Root Insurance, —Customer Service Representative
February 2020 - April 2020
Responded to inbound phone calls and emails assisting customers with their auto and rental policies. Also assisted customers with troubleshooting issues in the app. Temp agency that hired me shut down due to COVID-19.
Motivate LLC, — Customer Service Agent
May 2019 - November 2019
Provided Customer service for 7 Bikeshare companies throughout the country. Assisted customers through email and phone calls. I helped customers manage their account/subscriptions and helped troubleshoot any issues while using the service. Company was purchased and relocated to New York closing their Columbus office.
Cincinnati State Technical College - IT Helpdesk Receptionist
August 2018 - April 2019
Maintained the majority of computers/printers in school. Helping students and staff troubleshoot issues on their personal devices and install necessary software.
UPS - Package Handler
May 2018 - August 2018 (Summer job)
Responsible for lifting and sorting large packages to various parts of the warehouse. Also extensive use of scanner guns for inventory.
Amazon - Prime Now Associate
July 2016 - May 2018
Responsible for data entry of new stock (food, electronics, etc), putting together orders for customers, and contacting distributors for necessary items.
Kroger - Courtesy Clerk/Bagger
June 2013 - August 2015
Bagged groceries for customers. Maintained cleanliness in all public areas.
EDUCATION
Centennial High School — High School Diploma
August 2012 - May 2016
Finished High School requirements during Junior year. Senior year was spent as a full time student at Columbus State Community College.
University of Cincinnati — Bachelor’s
August 2017 - PRESENT
Currently in my final year at the University of Cincinnati majoring in Communication and minoring in Spanish.
PROJECTS
Owens PR Group - Intern
August 2017 - January 2018
Helped brainstorm promotional strategies for local and national businesses. Assisted in the promotion of IT Part 1 movie.
NPR Affilate WCBE 90.5 — On- Air intern
January 2014 - August 2016
Produced a recorded show for teenage Urban League members. I assisted with formatting the show, editing for airing, and acting as a moderator on-air.
Bearcast Media Group - Contributor
August 2016 to August 2018
Assisting in the management of the student ran media group at the University of Cincinnati. I produced my own radio show “The Lituation” and assisted in running the weekly meetings.
SKILLS
Adept at all Microsoft Office Applications
Experienced in video editing (Sony Vegas/Adobe Premiere)
Adept at Social Media dashboards (Hootsuite, Salesforce, etc.)
Experienced in using proprietary and mainstream customer service dashboards (Zendesk, Freshdesk, Live Agent, etc.)
Extensive Windows/Mac OS experience.
Hardware/Software troubleshooting
PC diagnostic and repair
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