Service Representative Officer

BUKUNMI, OLUGBENGA OLUSESI

** ****** ******** ******, *** AIT Road, Alagbado, Lagos *************@*****.*** 080********

PROFILE & CAREER OBJECTIVE

Reliable, energetic and resourceful Administrative Officer with over four years of experience. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management and relationship-building.

WORK HISTORY

Adun-olu International School, Command, Lagos. 2017 – Present

Position: Admin Officer

Responsible for managing 200+ accounts in the education industry and insuring quality to our clients.

Performed daily administrative functions such as answering calls and emails, scheduling meetings, writing multiple reports and other forms.

Assisted the Head of the school by maintaining personnel files for job applicants.

Maintained, coordinated and updated the client database, records and mailing lists.

Provided constant and reliable administrative support to 5 office team members.

ShehuMalami Junior Secondary School, Sokoto State. (NYSC) 2016 – 2017

Position: Class Teacher

Ensured the completion of the school curriculum for each term.

Ensured and coordinated the students in carrying out their various practical’s and class work.

Acted as a personal tutor to students as allocated by the school principal.

Impacted relevant knowledge through quality teaching.

Empyrean Professional Services, Sabo, Lagos. 2015 – 2016

Position: Customer Service Representative

Developed and improved the capabilities of customer service representative team over the course of one year.

Received 97% satisfaction rating from customers after completed phone or video call.

Kept records of customer interactions, processed customer accounts and filed documents.

Collaborated with team to quickly resolve customer complaints with appropriate action.

Effectively managed approximately 100 incoming calls daily.

EDUCATION

B.Edu, Economics 2010 - 2015

University Of Ibadan, Ibadan.

CERTIFICATIONS

Project Management Course 2020

Career MI Institute, Lagos Nigeria.

Soft-Skills Training 2020

Jobberman, Lagos Nigeria.

SKILLS AND INTERESTS

Highly Proficient in Computer applications; ( MS: Word, PowerPoint, Excel and Google Apps)

Strength: Data Analysis, Creativity, Innovative, Continuous Learning.

Interest: Education, Employability, Youth Transition and Research.

REFEREE

Referee available on request.

Contact this candidate