MARLA BROWN

*** ******* ***

Altamonte Springs, FL 32701

Altamonte Springs

m: 407-***-****

adl06a@r.postjobfree.com

linkedin.com/in/marla-brown/

PROFESSIONAL SUMMARY

Results-driven professional with strong record of customer service, relationship management, and sales development success Proven talent for aligning business strategy and objectives with established client management and solutions development paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth and success-focused professional with the ability to foster and maintain close relationships with clients, lead and closely collaborate with teams and individuals, and focus on meeting and surpassing sales goals. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as extensive technical expertise. CORE COMPETENCIES

● Product Management

● Partnership Development

● Leadership & Collaboration

● Business Development

● Customer Satisfaction

● Product Training

● Strategic Planning

● Goal Management

● Problem-Solving

EDUCATION AND CREDENTIALS

BACHELOR OF SCIENCE (B.SC.) IN COMMUNICATION SCIENCES, 2016; University of Central Florida, Orlando, Florida ASSOCIATE OF ARTS (A.A.) IN MUSIC EDUCATION, 2013; Seminole State College of Florida, Sanford, Florida PROFESSIONAL EXPERIENCE

VARSITY TUTORS, REMOTE, AUGUST 2019 TO PRESENT

EDUCATIONAL DIRECTOR (NEW BUSINESS SALES)

● Play a key role by recommending and selling supplementary education solutions through employment of a consultative and empathetic approach.

● Communicate effectively with clients to set their expectations and ensure a thorough understanding of services provided.

● Actively engage and participate in coaching/training sessions and startup launches of multiple new products, including business partnerships, test prep, and private and small group tutoring.

● Operate with a strong focus on consistently and continuously meeting and surpassing monthly sales metrics and achieving the expected quota.

RIVERDALE ELEMENTARY SCHOOL, OCPS, ORLANDO, FL 2018 TO 2019 STAFFING SPECIALIST/SPECIAL EDUCATION ADMINISTRATOR

● Closely collaborated with a wide range of stakeholders to guarantee the implementation and compliance of services for students with disabilities.

● Handled the coordination and administration of all eligibility and annual IEP and 504 meetings for special education services, including but not limited to gifted and talented students.

● Functioned as a key member of the Administrative Leadership Team to provide support in the administration of the campus throughout the day.

LYMAN HIGH SCHOOL, SCPS, LONGWOOD, FL 2016 TO 2018 SPEECH-LANGUAGE PATHOLOGIST

● Conducted the assessments of students and led the development of therapy for students with cognitive, phonological, pragmatic, hearing, and speech-related disorders for students aged 14 to 22.

● Oversaw the creation and development of IEPs, as well as performing the evaluation and tracking of progress.

● Led the development of customized treatment plans for a wide range of students to meet and exceed their needs.

● Combined behavioral management techniques and evidence-based practice to enhance diagnostic evaluations and therapy of speech/language clients.

MARLA BROWN Page 2

MARLA BROWN, MAKEUP ARTIST, ORLANDO, FLORIDA, 1996 TO 2018 FREELANCE MAKEUP ARTIST

● Leveraged extensive expertise to provide first-class makeup services for special events, HD television, commercials, and film.

● Established, cultivated, and maintained close and lasting relationships with large clients, including CNN and FOX New York.

● Nurtured close relationships and rapport with a wide range of clients to ensure maximum satisfaction and retention.

● Operated in a pivotal capacity by furnishing top-quality and excellent service to all clients on a continuous basis. METROCALL, INC., ORLANDO, FLORIDA, 1998 TO 2003

OPERATIONS MANAGER

● Supervised and directed all operations of a team of personnel and cooperated effectively with the Sales Manager in branch initiatives.

● Organized, coordinated, and chaired regular regional weekly and monthly meetings to evaluate loss, customer retention, and training for regional managers on new products.

● Achieved substantial success by leading the Orlando market in a zero-loss percentage and 96% customer retention from 2000 to 2003.

AWARDS AND HONORS

● Instructional Support Team, Riverdale Elementary School

● A+ Funds Committee, Lyman High School, 2017-2018

● Procedures Committee, Lyman High School, 2016-2017

● Rookie Teacher of the Year, Lyman High School, 2016-2017 TECHNICAL EXPERTISE

● Microsoft Office Suite

● Salesforce

● Skyward

● Goldmine

● Google Workspace

● Other CRM Systems

VOLUNTEERISM

● Donate time during the holidays to multiple shelters and causes to support teens in the foster care system. ADDITIONAL INFORMATION

Interests: Gardening, photography, parenting, dogs, language science, volunteering, interior decorating, live music, comedy, and the performing arts.

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