Help Desk Guard
Resume:
Je rey C. Taylor *** East Academy Street
Troy, Alabama 36081
Secret Clearance/ TS SCI
Eligibility
**************.**@*****.***
JOB EXPERIENCE
Alabama Air National Guard
September 2019 - PRESENT
● AFSC--Cyber System Operations
COMPTIA SEC+ CERTIFIED/Active Secret Clearance
Top Secret/SCI Eligibility (Expected clearance date 6/1/2021)
Oracle virtual Box/VMWare
Microsoft Windows 10
Linux
Microsoft Active Directory
Microsoft Access (SQL)
Help desk support
● 280th SOCS
Conduct Windows 10 workstation maintenance via VMWare for multiple users
Execute routine maintenance for Windows Server 2016 R2 and Windows Server 2019
Currently on project team updating Windows server using KG 250x media converter
Specialized in TACLAN hosted on ESXI virtualized infrastructure IT Support Technician at Zachary Piper Solutions --MHS Genesis Project)
February 2021- March 2021 (San Diego)
● Provided end user support for medical hardware, software, and associated peripherals supporting
● Deployed over 9000 pieces of equipment
● Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to the network
● Troubleshoot, prioritize, research, and document user problems thoroughly and accurately within tickets (Remedy)
● Provide help desk and technical support
● Provided support for medical devices such as Label printers, Workstation ON Wheels, and barcode scanners
March 2021- April 2021 (Fort Riley, Kansas)
● Deploying over 2000 pieces of hardware equipment
● Configuring and installing network printing devices, peripherals, and software
● Providing end user support
● Developing and maintaining local networks by patching cables
● Ensuring security and privacy of networks and computer systems
● Provide help desk and technical support
● Keep inventory of all equipment, software, and license users. SKILLS
● Microsoft O ce
Proficient
● Adaptability
● Leadership
● Time Management
● Ability to work under
pressure/multitask
● Communicator
● Detail Oriented
● Proven Problem
Solver
AWARDS/CERTIFICATIONS
● Received Academic
Excellence Coin in
technical training
● Psi Chi International
Honor Society
Inductee
● (5x) Troy
University’s
Chancellor List
● (2x) Troy University’s
Provost's List
● Provided support for medical devices such as Label printers, Workstation ON Wheels, and barcode scanners
● Install, configure, and upgrade PC software.
● Assist IT Department with any additional request EDUCATION
Troy University, B.S. Psychology August 2016-2020
● IS 2241---Information Systems Course/ Computer Concepts
● Research— The E ect of Gender on the Belief of the Paranormal
Worked alongside Dr. Reiner (Troy University) and presented at psychology conference (2018)
Paulding County High School, Dallas, Georgia
August 2012 - May 2016
● Graduated with honors (3.8 GPA)
● Played Varsity Basketball for 4 years
● Played piano for school choir 2015-2016
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