Henry James Bigham Jr

*** ****** ****** ***********, ** 06489 860-***-****

adl04b@r.postjobfree.com

Profile:

Dedicated, focused and detail orientated leader with a proven track record of exceeding customer expectations and building strong customer relationships. Proven experience adding value and revenue to the company’s bottom line.

Experience:

FHI, Inc 5/10- Present

8.9.2019-Present FHI Regional Operations Manager

Responsible for multi-state and multi-customer operations. Focus on development and training of diverse teams. Identify and implement strategies to increase and improve efficiency and productivity to contribute to revenue generation. Responsible for budgets and performance of company KPI’s. Exceeded 2019 and 2020 company goals for net sales and overtime expenses. 93 active associates make up the region with two Site Managers reporting directly to the Regional Manager.

Site Manager, 1/12 – 8/19

Managed the Bozzuto’s Account. Responsible for supervisory and other management duties, primary decision maker for the account. Fostered relationships with the customer and exceeded service expectations daily. Monitored and maintained adequate staffing levels and ensured other KPI performance indicators were being met. (Cheshire & North Haven CT) locations.

Production Manager, 5/10 – 1/12

Managed the Piggly Wiggly Account with multiple sites. Responsible for overall supervisory functions and operations of inbound dock activities. Trained and developed new leads and associates to ensure they were equipped with the job skills to preform required responsibilities. Ensured compliance of all company policies and procedures. Participated in, as well as managed, customer initiatives and interacted with all levels of customer management to ensure strong relationships and service. Also responsible for the timely unloading of trailers and workflow on the docks. (Charleston SC)

Economy Used Cars, 10/9-5/10

General Sales Manager

Responsible for the sales team and completions of deal structures. Other responsibilities included sales performance and store inventory. (Charleston SC)

Coca Cola Bottling Company, 6/08- 9/09

Lead Sales Associate

Responsible for route sales, refilling orders and merchandising of products. Maintained and organized product for customer accounts, fostered the relationships with account personnel. (Columbia SC)

FHI, Inc 2/96- 4/08

Project Manager, 3/06-4/08

Managed the Publix Account with responsibility for overseeing additional projects and initiatives for customer and FHI. Trained and developed new leads and managers for various departments within Publix account. Managed oversight of company polices and participated in customer initiatives. Daily interaction and collaboration with all levels of Publix leadership team to ensure strong relationships were being fostered. (Lakeland FL & Jacksonville FL)

Handler, Lead and Production Manager 2/96 -3/06

Unloaded trailers on the grocery dock using powered industrial equipment. I was quickly promoted to Lead, and oversaw a separate grocery warehouse off site, unloading and keying up to 15 trucks a day. I was then promoted to Production Manager with responsibility for dock activities, and supervision of 15-man crew. Other responsibilities were managing company policies and procedures, ensuing key performance indicators were being met along with ensuing proper staffing each day. Trained and developed new associates in the Handler position as well as developing Leads to help me oversee the department. (Charleston SC)

Special Projects Experience:

Implemented and oversaw new temp to hire program for Order Selector and Forklift positions.

Road Crew Manager for multiple cross-country road crew jobs (Served as main point of contact for Burris Logistics project in addition to FHI Site Manager duties)

Served on development team with Bozzuto’s to develop scanning system

Regional Lean Hero Training Presenter (Regional Development)

Selected to serve on the AP Team as the representative for the NE Region

Skills:

Proficient in Word, Excel, PowerPoint, and Outlook, Sales Experience, Customer Service, Shipping and Receiving Duties, CEI Certification for Powered Industrial Equipment, 23 years’ experience with equipment. 22 years’ experience in management. Experienced in handling investigations to understand root causes, and legal depositions. Well versed in HR related procedures to ensure proper way of handling associate’s issues. Knowledgeable of financial reporting and understanding KPI’s and managing budgets, and timelines of projects completions. HRIS- Workday implementation and training experience.

Education & Training:

Goose Creek High School

Studied Trident Technical College

FHI SSU Team

Corporate Training 2012

Chick-Fil-A Leadercast 2013

Service Excellence Training 2014

Lean Hero Journey 2016

Change Management Summit 2019

Leadercast 2020

KRONOS

EHS Insight Safety Training

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