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Internet Content & Customer Care

Louisville, KY
April 28, 2021

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Mikayla Redding

Louisville, KY ■ 502-***-**** ■

Customer Service Social Media/Web Content Analysis

Tech-savvy, resourceful customer care expert offering:

Comprehension of search engine algorithm, keyword research, and advertisement relevancy to improve the quality of top leading social media platforms and eCommerce websites.

Great passion for building engaging, result-driven relationships and achieving win-win outcomes -- with 3 years of experience in retail sales and restaurant customer service settings.

Dynamic listener and creative problem solver -- highly proficient in working under pressure and independently.


Problem Solving Interpersonal Time Management Proactive Technology


Independent Contractor

Search Engine Evaluator, 1/20 to Present

Exceed daily quality threshold of 95% (around 150-200 items per hour) by analyzing result products on Amazon to ensure they are accurate in relation to the intent of the search query.

Refine social media (Instagram, Facebook) algorithm by assessing usefulness, quality, and relevance of media content to current trends.

Multitask on multiple projects with different guidelines and strict deadlines.

Collaborate with coworkers and project managers on a weekly basis.

Tuscany Italian Restaurant, Louisville, KY

Dining Server, 5/19 to 10/19

Personalized exceptional service person to person, maximizing profitability while creating positive fine dining experiences

Recalled detailed overview of daily specials, ingredients, and complex dish preparation when answering questions about menu items.

Remained upbeat, calm, and professional while under high pressure -- stayed proactive while thinking on my feet to efficiently distribute plates, condiments, and menus within a 5-minute time frame.

Accurately operated computer system to make cash, card, and check transactions and to communicate with BOH.

Retained knowledge of well-known alcoholic beverages and maximized profit by 25% by effectively up-selling menu items and drinks that paired appropriately.

Golden Corral, Louisville, KY

Head Restaurant Cashier, 5/18 to 3/19

Strengthened team by training new cashiers, taking corrective action when necessary, and assuring the accuracy of cash drawer balances at the beginning and end of shift

Managed new team member inductions by effectively informing them of company procedures and policies, loss prevention tactics, and support during high pressure

Totaled drawer by counting checks, card, and cash transactions to guarantee balance is correct throughout shift rotations

Maintained cleanliness of bathrooms, dining area, and front line -- directly assuring the satisfaction of customer experience

Cracker Barrel Old Country Store, Louisville, KY

Retail Sales Associate, 4/17 to 1/18

Operated POS cash stand by performing price checks/changes, merchandise transfers, and refunds while communicating with floor team through an earpiece.

Drove daily sales goal revenue by 47% preparing sampling trays and attractive item displays to effectively promote on the sales floor and cash stand

Served as the ‘Hello’ and ‘Goodbye’ of every customer’s experience -- provided high-quality customer service to optimize customer purchases and create a genuine country home feel.

Implemented new ideas on lowering high shrinkage rates, and succeeded in doing so by developing new security strategies with manager and sales team.

Education & Training

American Red Cross Association

CPR/AED certified

Attained 2018 through 2021

Open University

Statement of Participation

Introductory Forensic Psychology

Attained in 2020

General Educational Development Diploma (G.E.D.) Ahren’s Education Center

Louisville, KY

Attained in 2020

American Red Cross Association

Childcare/Babysitting certified

Attained in 2016 through 2019

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