Desktop Support It Manager

HARRY H. CARVER, JR.

Email: ******@*******.*** Phone: 407-***-**** Oviedo, FL 32765

PROFESSIONAL PROFILE

Dedicated IT Professional with over 16 years of experience providing in person and virtual end user support and Infrastructure services. Utilizes strong technical skills to promote increased organizational practices and streamline daily processes. Accustomed to target-driven and high pressure environments where every minute counts. Recognized for having the capacity to identify issues, resolve problems, capitalize on opportunities and ensure that high standards of quality and service delivery are maintained.

CORE COMPETENCIES

Excellent customer service

Multi tasker

IT troubleshooting

Works well with diverse groups

Effective communication skills

IT Infrastructure

Able to work independently

Knowledge of TCP/IP and OSI

ServiceNow-ITSM

Project Management

A+ Certified

Remedy- ITSM

Easily adaptable to change

Positive and friendly attitude

Excels under pressure

Conflict resolution

IDF and MDF experience

Switches and cable management

PROFESSIONAL EXPERIENCE

Sr. Support Analyst

Concord Management Orlando, FL 10/2019- Present

Consults with customers and senior leadership in the resolution of procedural or technical matters.

Provide technical support to others in the organization as needed and assist them in understanding the fundamental operation of client computers and peripherals.

Contract-Desktop Services

Hello Florida! Destination Management Company Orlando, FL 01/2019- 05/2019

Seasonal need to assist the onsite Tech Services Team

Upgraded users to new company domain. Imaged desktops for new colleagues and provided day to day desktop support including printer support and AV support. Assisted with network, switches and patch pane, to prepare for office expansion. Filled in for IT Manager while on vacation.

Site Lead of End-User-Desktop Support & Infrastructure Services (via Mphasis)

Alight Solutions (F.K.A. Aon Hewitt) Orlando, FL 11/2004-11/2018

Consulted with leaders during network outages and large initiatives that affected business operations, provided them with a high level summary of impact, timing, and suggested action steps

Managed desktop, laptop, and data center support and network administration for the Orlando office location (approximately 1,000 colleagues), including virtual colleagues

Worked in a large data center environment staying current with latest hardware and software versions and security vulnerabilities as directed by corporate headquarters

Assisted with enterprise networking and virtual networking technologies with local and corporate office

Participated in local and firm-wide infrastructure IT projects such as data center and switch upgrades

Engaged vendor support when needed for hardware replacement in data center

Ran Windows Migration project from Win7 to Win10 for local and remote users

EDUCATION

University of Central Florida Orlando, FL Bachelor of Science - Business Administration

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