Front Desk Coordinator
Resume:
Mollie DeCriscio
Kernersville, NC 27284
Cell: 336-***-****
************@*****.***
OBJECTIVE
Seeking an opportunity in which will utilize my skills and experience in a well-established professional facility. Very organized, accurate, thorough, and efficient. Demonstrates high degree of professionalism for providing Patients with high quality of care. Team player with always looking to advance my knowledge. Able to complete multi tasks and meet deadlines while assisting others. Dependable and trustworthy.
Employment History
3/2021 – present – ACS Benefit Services – Winston Salem, North Carolina
Blue Cross Blue Shield Dental Blue CSR
People first attitude
Liaison between Providers, Patients, Brokers
Research and resolve emerging problems with dental Insurance
Follow up on all calls, making sure all questions are answered
Educate patients and providers on BCBS policies
Follow Hippa guidelines
Identify all customers expressed and unexpressed needs and concerns
Recognize inconsistent and inaccurate claims and filing practices among
Customers/Providers and assist.
11/2014 – 3/2021 - Jeff Rickabaugh Orthodontics - Winston Salem, North Carolina
Scheduling/Insurance Coordinator
Exceptional customer service - number One
Insurance – File claims for Medicaid and all Commercial Insurances (primary and secondary)
Verify coverage – Contact Insurance companies with issues and resolve
Collections for Insurance and patients
Set up draft accounts - auto draft monthly
Balance accounts and Deposits daily
Marketing, Dental terminology
Check patients in and out / schedule appointments
Reviewing accounts, appointments - scheduling recalls
Answering phones - scheduling new patients, creating new patient charts
Sterilization - cleaning rooms between patients
Help with charting after visits.
5/2008 - 7/2014 - Mitchell and Bartlett Orthodontics - Kernersville, North Carolina
Front desk Scheduling Coordinator
Positive professional attitude.
New patient profile and account set up.
Verify insurance benefits and claim information.
File all commercial Insurance
Call Insurance Companies/ cardholders with Issues and resolve any problems
Enter and review financial contracts with patients.
Review in house and other financing options.
Print and review daily schedules and finance reports.
Scheduling appointments - follow up on missed appointments.
Friendly reminder calls to patients for upcoming appointments and special events.
Help organize special promotional events.
Responsible for charting all incoming and outgoing patient progress notes.
3/2001 -3/2008 - Great Lakes Family Care - Cadillac, Michigan
Lead Access specialist - Management
Liaison between medical providers, staff and public.
Coordinator of recruiting and interviewing new patients.
Responsible for patient screening and determination of which provider would be the patients primary care physician based on diagnosis, medication reconciliation and medical care required.
Patient scheduling of appointments, specialist referrals, x-rays, labs.
Collections of co-pays and balances.
Balancing of daily cash, checks and credit card transactions.
Supervising and training new employees.
Scheduling of access staff.
Monitoring and data entry of employee time clock punches and PTO hours.
Annual evaluations and reviews of access staff.
Reporting and issuing disciplinary action according to guidelines.
Responsible for the presentations of monthly meetings on updates for staff.
Motivational ethics to maintain a happy and friendly work environment.
Promote customer service and patient satisfaction.
Responsible for intake and resolutions of patient complaints.
Follow guidelines of confidentiality and HIPPA.
Medical terminology and light drug terminology.
Good organization skills, Multi tasked ability, Multi phone line usage.
EDUCATION
1974 - 1987 Graduated from Cadillac Schools - Cadillac, Michigan
1985 - 1987 Graduated - Cadillac Academy of Beauty - Cadillac, Michigan
*license issued by the State of Michigan
2002 Attended seminar for medical insurance billing for Blue Cross / Blue Shield of Michigan - Petoskey, Michigan
2005 - 2006 Attended and awarded certificates on 3 seminars for management of employees, customer service and satisfaction and public relations - Traverse City, Michigan
2008 Completed on line class for orthodontic assisting - received certificate from the Academy of Orthodontic Assistants.
2011 Attended and awarded certificate for continuing education seminar on Academy of Orthodontics - Orlando Florida
2021 CPR course completed – card through Jan 2022
Contact this candidate