Customer Service Agent
Resume:
* ***** ** ********* ** the customer service field, for the Top
ground handling company in Dubai. Handling over 10 airlines in the Philippines with over 15 quick turnaround flights every day. Providing excellence in lined with CAAP and world class IATA standards. WORK EXPERIENCE
Oct 2015 - Present
DNATA INC
Passenger Service Agent
Ground Crew / Lost Luggage Agent
Assist arrival passengers to locate missing baggage or track damage baggage concerns and keep them updated regarding the baggage status.
Assist passengers with baggage pickup and resolve issues with delayed, lost or damaged items.
Accept passengers for check-in, verify the completeness necessary travel documents as required by the customer airline and the passengers point of origin, transit points (if any) and final destination. Inspect acceptability of baggage in compliance with the customer airline’s policy and against the passenger’s free baggage allowance. Ask security questions to each passenger and inspect any suspicious items upon acceptance. Issue the passengers boarding pass, assigned gates and give details on boarding procedures.
Assist departure / arrival procedures, provide exceptional customer service and quality assistance to all passengers. Respond to passengers needing special assistance such as First class, VIP, MAAS, pregnant, travelling with INF and children.
EDUCATION
Institution Name : University of Perpetual Help System Dalta Location : Pamplona, Las Piñas City, Philippines
Graduation Date : April 25, 2015
Type of Degree : Bachelor of Science in Tourism
Current Field of Study : Tourism and Hospitality Management Institution Name : Don Carlo Carvina School
Location : Moonwalk Village, Las Piñas City, Philippines Graduation Date : March 20, 2011
Type of Degree : Secondary Education
REFERENCES
Maria Katrina Lunes
Senior Passenger Services Agent
PERSONAL INFO
Birthdate December 21, 1994
Address
Block 17 Lot 65, Royal South Village
Las Piñas City, Philippines
*************@*****.***
Phone
SKILLS
Good communication and writing skills.
Well-versed in English and Filipino language
both speaking and writing
Well-versed in utilizing Microsoft application
(Word, PowerPoint, Excel).
Knowledgeable in Altea CM System
Emirates MACS system
HAQIBA tracing System
World Tracer Web System
Well oriented in the Airline Industry
Ms. Rohsere Camille Reyes
Senior Qatar Airways
Philippines Representative
******@**.************.***
Mr. Russell Legaspi
Head of Department, Luggage
Services Department
**************@*****.***.**
Luis Corpuz FD
Flight Dispatcher
SunLight Air,
****.***************@*****.***
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