PROFESSIONAL SUMMARY:

Summary

• *.* years of experience in analysis, design, development of various J2EE applications Java & J2EE technologies.

• Working for Aetna Health Insurance client

• Experience in Health Insurance and Healthcare domain

• Experience in working with multiple vendors and geographically distributed teams.

• Client interaction for requirement gathering, risk assessment, finalization of technical specifications

• Excellent in planning, multitasking abilities, has good analytical and prioritization skills, experienced in working with multiple vendors.

• Ability to mentor and coach team members so that they can determine what are the internal steps.

• Key Domain and Technical Knowledge

o Domain: Health Insurance, Health care domain

o Technologies worked on: - Core Java, J2EE, SQL, DBMS, web services o Databases worked on: - Informix DB.

o Tools worked on: - IBM RAD, GIT HUB, Server studio, Putty, FTP, WinSCP, Splunk, MS WORD, EXCEL, Eclipse, Splunk, Service NOW

SCHOLASTIC RECORD

Year Degree Institute

2019 B.E (CSE) ITM GROUP OF INSTITUION, (RGPV UNIVERSITY, BHOPAL) GWALIOR(MP) 2015 12th (CBSE) CARMEL CONVENT SENIOR SECONDARY SCHOOL, GWALIOR 2013 10th (CBSE) CARMEL CONVENT SENIOR SECONDARY SCHOOL, GWALIOR WORK EXPERIENCE

Internship:

Company – Infosys Limited

Designation - System Engineer- Trainee

Trained in basic computer technology in Infosys leadership Institute at Mysore. Trained in OOPs Concepts, DBMS, Oracle SQL, Java as the programming languages. Company – Infosys Limited

Designation – System Engineer

Project Title: Incentive Management System in Health Care Domain Client: Aetna Health Insurance, USA

Location: Pune, Maharashtra

Duration: From Sep 2019 to till now

Description: Managed Services is a production support project. Work under Managed Services are tracking and resolution of incident tickets, monitoring jobs, delivering break -fix SRs in co-ordination with team across the multiple applications. Perform all tests on production application and prepare recovery procedures for all the applications and provide upgrade for the same. Also interacts with business on daily basis and provide updates on the ongoing issues/work Responsibility:

• Incident Management for Production Support

• Interact with Business for Production issue resolution and ensure Business expectation is met

• Add value add to incident resolution process with technical/application knowledge

• Providing clarifications of the business questions/requests to the offshore support team.

• Identifying Automation opportunities in production systems

• Production job abend analysis and fix

• Bring unresolved issues with the client, understand stakeholders view and resolve the issues.

• Problem analysis and provide solutions to Production tickets/issues.

• Ticket tracking and monitoring batch jobs.

• Keep application up and running, resolve issues when application is down.

• Provide pager support when application is down.

• Reviewing the incident resolutions prepared by the team and communicating to Business and other stake holders

• Conduct Impact analysis, review design code, test reviews for service request enhancements pertaining to fix in production systems.

• Software: Core Java, J2EE, Web services, SQL, DBMS ANUSHKA GUPTA

DOB: 15/07/1997

: +91-896*******

anushka15101997@ gmail.com

Project Title: Reporting and Third-Party Processing in Health Care Domain Client: Aetna Health Insurance, USA

Location: Pune, Maharashtra

Duration: From Sep 2019 to till now

• Worked on automation modules for defect control using batch process for third party processing.

• Developed utility to allow third party vendors to register with Client.

• Worked on creating dynamic directories in SFTP locations and their operations

• Perform root cause analysis of issues and carry out resolution or recommended changes.

• Carry out changes in production with minimal impact to existing functionality and users. OTHER ROLES AND RESPONSIBILITIES

• Active participant in CSR activities across Infosys.

• Working with ETA (Education, Training & Assessment) team on as per need basis.

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