Manager Sales
Resume:
Angela Abi-Ghanem **** Edgar Park Ave
El Paso, TX 79904
******.*********@*****.***
EXPERIENCE
DoGood LLC, Remote, NYC — Customer Success Manager October 2018 - April 2020
Establishing and built client relationships to encourage client retention and brand loyalty. Provided high-level technical support, connecting clients with specific teams to address a-la-carte needs. Wrote procedure and department development SOPs as the company was a start- up. Met regularly with account POC and DM’s to analyse needs and match up with appropriate service needs. Marcus Evans, San Diego, CA — Director of Corporate Learning and Talent Development Division
September 2017- August 2018
Connected CL/TD DM’s with providers of products that would encompass the needs of F500 clients. Build strong relationships with key stakeholders across disciplines to ensure deliverables were aligned with organization needs. A special focus on remote and virtual learning and content. Provided date-driven presentations to DM’s and HR specialists that track and evaluate program e ectiveness for improvement plans.
Autoclub of Southern California, San Diego, CA — Travel Agent October 2007 - April 2017
Accomplished top 3% of gross/net producing travel agent, organization-wide. Consulted clients extensively on specialty travel destinations with a focus in Asia/Middle East and Europe. Coordinated poc for all specialty travel suppliers. Quality control of all vendor products as well as extensive and continual first- hand contact with specialty suppliers in the focus areas. EDUCATION
Webster University, St. Louis, MO — B.A. Liberal Arts September 1992 - June 1994
SKILLS
Exceptional problem-solving
skills/solution identifier.
Notable organizational skills
and workflow builder.
Strong sales and client
relationship-building skills.
SOP development and
implementation.
Team builder and trainer.
Team Management and
strategic planning.
Self-driven in solution
acquisition.
Avid Networker
LANGUAGES
Spanish - Fluent, German -
Proficient
Projects
VR Content / 3D model maker
— Indiependent VR content
developer with a focus on
architecture and medical
applications - virtual DJ
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