Service Representative Assistant

Folake Olamide Fetuga

No * kayode Alabi street off Haruna Ogba, Lagos

081********, 070********; ************@*****.***

PERSONAL PROFILE

A motivated, adaptable and responsible Quantity surveying graduate seeking a position in a reputable organisation which will utilise the professional and technical skills developed through past work experiences . I have a methodical, customer-focused approach to work and a strong drive to see things through to completion.

WORK EXPERIENCE

Adfet Intl’l Consultant July 2015 –June 2020

Quantity Surveyor/ client service representative

Duties:

Preparing tender documents

Preparation of daily, weekly and monthly reports

Bills of quantities, preparation of mini projects

Rate analysis of extra items

Physical measurement of quantities and tracking the productivity

Cash flow statement

Variation statement and claims.

MTN Telecommunications

Customer service representative June 2012- Nov 2016

Duties:

Receives, Processes and verifies the accuracy of orders from customers utilizing the organization's internal CRM/ Mainframe systems and customer purchase orders.

Initiates required action for response to customer service requests for order changes, including the maintenance of order/ customer information files and communicate changes to the appropriate personnel/ departments.

Ensures and provides quality service to both internal and external customers.

Soe Properties limited August 2009 — July 2011

Sales Marketer

Duties:

Manages the leasing of rental units for housing programs

Implemented rent collection procedures according to agency guidelines.

Contact Client companies through solicitation and selling of provided services

Maintain communication with clients to ensure quality service customer satisfaction

Barratt Homes UK Oct 2007- June 2009

Assistant Quantity Surveyor

Duties:

Cost plans/analyses, interim valuation and payment certificates, tender documents and tender analysis, pre-tender health and safety plans, bills of quantities and claims.

Assessment of variation.

Cost management and reconciliation, budgetary control/developer’s budget.

Life cycle costing/cost in use, final account.

EDUCATION

Bsc (Hons) Commercial Management (Quantity Surveying) Sept 2003 — July 2007

(Second class upper)

London South Bank University

National Diploma in Quantity Surveying Jan 2001 — Dec 2002

Yaba College of Technology

SSCE Jan 1999 — June 2000

Ilupeju College Ilupeju, Lagos.

TRAINING

Information Technology course at London South Bank University.

Venture in Management and Enterprise Programme at Lagos Business School.

Fire safety course at Barratt Homes UK.

PERSONAL SKILLS

Good interpersonal skills and a team player.

Good communication skills and Microsoft office skills.

Positive thinker, ability to grasp new ideas and technologies.

Work under challenging situations.

Leadership qualities

INTERESTS

Photography, Reading, Sports – Like to play chess and scrabble, volunteer work, and music

REFERENCES

Available on request

Contact this candidate