information technology/help desk

Jacqueline Clark Email :******************@*****.*** Mobile : +1-205-***-****

Education

Troy University/ Computer Science/ December 2021 Birmingham, AL

Skills -

Accustomed to collaborated group projects/Google environment Microsoft Excel/Customer service/ Time management/IP/Debugging/TCP/IP/Shell Scripting/ HTTP

Programming Languages Python, Java, PHP, Ruby, C++

GPA: 3.6 /Honor Student

Computer Science major

Psychology minor

Experience

YWCA of Central Alabama Birmingham, AL

Information Technology

I designed a tool that allowed seamless cross-communications between two proprietary enterprise-level applications using python and MySQL.

I built company servers through Windows platform that can allow drives to be shared throughout the YWCA’s database, they can be protected and secured through the firewall and can only be accessed by the IT department.

I also created new passwords and installed them into computer “towers” through the company’s server. Which allow employees to have secure access of the computer.

I created emails that had to be linked into the company’s server and firewall. Therefore, they are protected from outside security threats.

Debugging software created by my manager in an Agile Development environment

Troubleshooting IP, LAN/WAN connections and servers

Successfully taught 50 employees how to identify phishing within emails.

Experience with VMware vSphere. Tested out other operating systems to see if they were useful in other areas of the company.

Capgemini Columbia, North Carolina

Leadership Technical Consultant/UX/UI intern (RISE program)

I assisted in marketing clientele products within team group work

Pitched prototype ideas within a set budget and given a span of three days to perfect the project

Gained experience in UI/UX development by creating said project to boost company interest in “going green”

Gained experience with Scrum mastering through leadership skills over my team group work during rotations.

UAB (University of Alabama at Birmingham)

Calculus and Psychology tutor Birmingham Alabama

Taught students in undergrad the fundamentals and theories of both Calculus and Psychology.

Whirlpool

Outbound Specialist Saraland, Alabama

ECRM systems experience

SAP systems experience

Fiori systems experience

Answered, completed emails and phone calls within record minutes.

Trained outbound specialist.

Great at developing business relationships with customers.

Jackson Hewitt

Tier 1 Tech support/customer care specialist

Zendesk Experience

Tax assistant preparer experience

Completed more tickets in comparison to new hires.

Received 10s on customer service reports.

Basic troubleshooting iO devices and windows.

Effectively connectivity issues with LAN/WAN connections on windows and Linux.

Projects

Login System: Created with a Group. Project coded in Python The login system can be used for people that wish to make multiple users on their computers, make a password, add new accounts. The max is set up to only accept 3 attempts until the user is locked up for 10 seconds.

Student Database course management system: Program built with C++, a team collaborate project. Made for students that want to add course number, student’s name, and course name. The records can be deleted, added and modified.

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