Data Entry Customer Care

Jevinil Shanyisa Anyanzwa Gender: Female Date of birth: 30th June 1981 Cell phone: 074******* Email: *******@*****.***

Profile

I am a professional with experience in Customer care/ Administration skills. Willing to learn more in these fields with aim of assisting an organization achieve its goals.

Career objective

To work and contribute towards the growth of a company and the client it serves.

Career to date

Jan 2011- Oct 2017 Customer care (Link Afrique Kenya Limited)

Duties and responsibilities

Assist clients with inquiries via phone or email.

Performing administrative duties i.e. filling, photocopy and data entry.

Maintain and generate required reports or documentation.

Maintain good working relationship with clients.

Plan and schedule meetings and appointments.

Any other duties assigned.

April 2007- Dec 2010 General Manager (Sutini Cyber Cafe)

Duties and responsibilities

Preparations of service briefs, assigning duties and supervision of customer service

Managing and running of the office petty cash.

Compiling and writing daily, weekly and monthly reports.

Assist customers when accessing websites.

Data entry.

Cashier.

May 2005 – Feb 2007 Secretary/ Receptionist (Moaks Clinic)

Duties and responsibilities

Receiving patients and directing them to the respective staff members.

Handling general administration.

Plan and schedule meetings and appointments.

Custodian of patients’ files and filing of departmental documents.

Handling petty cash and procurement of office equipment.

Jan 2005 – April 2005 Office administrator (1CNET)

Duties and responsibilities

Maintaining and updating the manager on computer stocks.

Making daily banking

Providing exceptional customer service to client.

Making orders for office stationary and supplies and making sure they are used accordingly.

Keeping records.

June 2003 – Dec 2004 General Manager (Comnet Cyber Cafe)

Duties and responsibilities

Develop monthly budgetary and ensure forecasts meet company's guideline.

Compiling and writing daily, weekly and monthly reports.

Assist customers when using computers.

Making daily banking.

Data entry

Handling petty cash.

Training

Jan 2019- to date studying Business management at NIBS College.

2006 HIV/ AIDS Trainer ( Community counselling and training )

Attained a Certificate as a HIV/ AIDS Trainer and counselling.

Other skills

Proficient in Microsoft packages.

Other interest

Travelling.

Socializing

Reading

Referees

Dollphine Achero Comnet Cyber Cafe Mobile: 071*******

Shazy Weril 1CNET Mobile: +417********

Gilbert Anami Link Afrique Kenya Ltd Mobile: 072*******

Contact this candidate