Help desk support

Simphiwe Vincent Mantsibi

**** ***** ******

Doornkop ext1

Soweto 1724

Mobile: 067-****-*** E-mail: adkzmq@r.postjobfree.com I.D NO: 890**********

Profile

I am an enthusiastic individual with the necessary drive and determination needed to render awesome service and resolve complex issues. I possess effective organisational skill and excellent working knowledge of customer service, I.T Support, Administration as well as Quality Assurance. I am now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my development. Skills

Problem solving

Time management

Attention to detail

Self- Discipline

Education

School : Trinity Secondary School

Highest grade passed : Grade 12

Year : 2009

Relevant subjects:

English

Mathematics

Afrikaans

Accounting

Business Economics

Economics

Institution : Ekasi IT Solutions

Name of Programme : Information Technology- Technical Support Certificate obtained : Technical Support (NQF L4)

Year : 2018

Institution : Ekasi IT Solutions

Name of Programme : Information Technology- Technical Support) Duties Completed

Attend daily reported calls, anti-virus, attend current malware

Set up network connection using static IP address, joining PCs on the Domain.

Installing OS- windows XP, 10, RDM, MS office

Installing and sharing network and local printers

Active Directory- creating and managing user’s accounts, creating computer names and resetting passwords.

Institution : Finrite Insurance Administrators. (PTY)LTD Name of Programme : Call Centre Training

Modules Completed : Customer Care, Call Management MS word, Ms PowerPoint, typing, Communication, Internet &Emailing, inbound. Institution : Direct Channel

Modules Completed : Helpdesk, Sales skills, Communication Skills, Customer Care Objective Handling, inbound and outbound.

Contact Person : Manager

Contact Number : 010 59 373 4/ 01 375 1888

Period : December 2016 -March 2017

Reference

Name of Company : Finrite Insurance Administrators Manager : Leandre Andrewss

Contact Number : 010 59 373 4/ 01 375 1888

Mentor : Samantha Hartebees

Contact Number : 010 59 373 4/ 01 375 1888

E-mail address : adkzmq@r.postjobfree.com

Name of Company : EkasiIT Solutions

Contact Person : Nokuzotha

Contact Number : 010-***-****

E-mail address : adkzmq@r.postjobfree.com

Contact this candidate