Customer Care Service

Ramya Mahendra

Mobile: +91-779**-*****

E-mail: *****.*********@*****.***

SUMMARY

. Worked as Customer Care client Specialist in Intrado Enterprise with

* ***** ** **********.

WORK EXPERIENCE

. Worked in Intrado Enterprise Collaboration (Previously known as West

Unified Communication) in Bangalore from November 2017 to April 2020.

. Worked in 24/7 Customer Private Limited as a Digital Interaction

Advisor in Bangalore from September 2015 to April 2017.

ACADEMIC QUALIFICATIONS

. BBM, Malleshwaram Ladies Association, Bangalore.

. PUC from Seshadripuram Main College, Bangalore.

A) Intrado Enterprise Collaboration, Inc. (Nov 2017- April 2020)

JOB PROFILE

. Working with a US based client for customer service.

. Managing the customer requests via email and provide solutions for

their inquiries across all states of US.

. Handling payment related queries, modifying and creating the

conference call accounts.

. Handling the Internal & External queries & escalations from customers

and responding within the Turnaround time.

. Creating user profile and providing audio, web and video services

. Promoting features that would enhance the quality of the conference

call

. Preparation of Process documents for the smooth-in operations.

. Training new team members on the process and best practices.

. Recognized and appreciated for the quality of service by Clients.

B) 24/7 Customer Private Limited (September 2015- April 2017)

JOB PROFILE

. Worked with a US based client (General Merchandise retailer) for

customer service.

. Handling the customer queries via email and chats and provides

solutions for their inquiries.

. Managing the assigned queries within Turnaround time.

. Guiding Customers to place & modify an order through online.

. Updating Customer's account according to the query.

. Ensuring that customer is satisfied by the service with the resources

available.

PERSONAL DETAILS:

Name : Ramya Mahendra

Father's Name : Mahendra Rao

Date of Birth : 30-11-1994

Marital status : Married

Nationality : Indian

Languages Known : Hindi, Kannada and English

Place: Bangalore

Date: (Ramya

Mahendra)

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