IT Data Security Lean Six

Sid Henson

Houston, TX • 713-***-**** • ********@*****.***

Profile Summary

IT Professional with extensive experience and knowledge in leadership, analytics, supply chain, training, process improvement and root cause analysis which I have applied successfully in both the private and public sector. Positioned to leverage my military experience, professional training, and education to increase efficiency and provide the best possible value to my team

Work Experience

2020 - Current IT/Data Security & Credentialing Specialist (HSPD-12) - U.S. Dept. of Justice, Washington, D.C.

• Provide technical support of hardware, systems/sub-systems, applications as well as phone and videoconferencing

• Operate the USAccess system and handle all registration and activation duties as well as enroll, issue and activate numerous types of identification cards, including SmartID Cards

• Provide weekly updates to the Program Manager on applicant status inquiries and corrective actions taken to correct any problems.

• Performed troubleshooting for network connectivity issues both in office and offsite

• Enroll, issue and activate numerous types of identification cards through background/fingerprinting, including SmartID Cards; Support the appointment managing activities in the time trade GSA scheduling tools

• Perform all procedures asked to ensure the safety of Information Security Assets and to protect systems from intentional or inadvertent access or destruction

2013 - 2019 IT Service Desk Support Specialist - CenterPoint Energy Inc, Houston, Texas

• Performed troubleshooting for network connectivity issues both in office and offsite

• Assisted with navigation of applications, menus and software issues

• Provided technical support of hardware, systems/sub-systems and applications

• Assisted with software and all technical issues remotely via Skype and other video conferencing applications

• Performed diagnosis using CMS for password and credentialing solutions to remote to offsite and telework employees

• Taught and developed skillsets to communicate with peers and high-level officials to exchange information, coordinate and execute assignments or resolve problems that interrupt workflow 2008- 2013 Logistics Analyst - FastTrac Transportation, Houston, Texas

• Maintained company forecasting models and translated output to various business units regarding logistics status and management

• Created new standard adopted as corporate policy which streamlined processes by implementing automation management tools and activities

• Provided training of inventory and supply chain software to field construction technicians and engineers

• Identified the key business goals of the company to improve areas for transportation, inventory, and logistics movement for increased company results

• Formatted and maintained product receipts in SAP Material Management Data System; along with monthly reporting for strategic sourcing, distribution, and supplier management Military

2002-2006 Intelligence Analyst - Active Duty and Reserves: United States Marine Corps

• Initiate credentialing process with utilization of electronic personnel security processing systems: OPM, and processing eQip for all tiered investigations

• Capture biometric photographs and data for employees, applicants, contractors, and volunteers

• Prepared comprehensive written reports, presentations, maps, or charts based on research, collection, and analysis of intelligence data

• Researched, analyzed, and used statistical data to create military intelligence; submit pertinent information into automated database

• Designed and maintained databases and software applications, such as geographic information systems (GIS) mapping and artificial intelligence tools

Sid Henson

Houston, TX • 713-***-**** • ********@*****.***

Education

Bachelor of Science

University of Houston – Downtown, Houston, Texas

Navy/Marine Corps Intelligence Training Command

Navy/Marine Corps Intelligence School, Virginia Beach, Virginia Lean Six Sigma

Houston, TX

SAP Business Objects/Business Intelligence

Newtown Square, PA (SAP HQ U.S.)

Related Coursework

Technology Applications Management, Principals of Information Security, PC Maintenance, Strategic Management of Technology, Intro to Management, GIS, SAP Business Objects, SAP Material Management, PeopleSoft, Oracle, USAccess, eQip, HSPD-12, Powershell, Cherwell

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