Manager Engineer

ENOCH ADABLAH

MOBILE: +233-*********/ +233-*********

EMAIL:**********@*****.***

P.O. Box MP 2781, MamprobiAccra

A versatile and a result oriented engineer looking for an aspiring organization where my knowledge and skills can be used to build innovative technologies and engineering marvels. I am able to adapt to new skills in regards to the job role. EDUCATION

PROTECH TRAINING SCHOOL 2016-2019

CCNA Certificate

AGAPE HARVEST INSTITUTION 2016-2016

Website Design School Certificate

SIKKIM MANIPAL UNIVERSITY 2011-2014

Bachelor of Science, Information Technology

ST. MARGARET MARY SCHOOL 2007-2011

Senior Secondary School Certificate

EXPERIENCE

July 2019– Date

COMSYS GHANA LIMITED- HELPDESK ENGINEER

Responsible to queries on the phone, via email, in person or through remote access

Offer technical assistance on delivery, configuration, set up, maintenance and troubleshooting of computer systems, hardware and software.

Trained some National Service agents and Customer service agents on the basic uses of computers.

Train other technical staff on troubleshooting and diagnosing problems.

Writing and editing of training manuals.

Run reports and analyze common network challenges. May 2016- July 2019

COMSYS GHANA LIMITED – NETWORK SUPPORT ADMINISTRATOR

Excellent internet provision to clients.

Provided level 2 and level 3 network support including operation, change management and request fulfillment for network devices such as routers or switches.

Successfully monitored and supported global corporate network to meet and exceed SLA requirements and timelines.

Assisted colleagues in rural areas to restore link whenever there is downtime in remote areas.

Monitored support queues with the guidance of the Operations Manager, ensuring potential issues are addressed and escalated where required.

Checked for client complaints of down internet and high latency issues.

Evaluated, implemented and monitored incoming network change requests.

Maintained Technical Documentation on network changes (including LAN/ WAN drawings and equipment lists).

Maintenance and Administration of all production IP equipment.

Directly engaged with the Network Operations Center on Escalation or with customers/users to consult with them and manage their requests and issues.

Generated reports such as availability report using Microsoft excel. August 2015 – April 2016

COMSCIENCE SYSTEMS LIMITED- NETWORK SUPPORT OFFICER

Installation of microwave radio.

Provision of customer service support for MTN MDNS clients. October 2014 - August 2015

AUXANO TECHNOLOGIES LIMITED-NATIONAL SERVICE PERSONNEL

Configured mikrotik routers.

Provision of customer service support for clients.

Configured last mile radio links.

August 2014 - October 2014

AUXANO TECHNOLOGIES LIMITED- INTERNSHIP

Prepared site survey reports using Microsoft.

RELEVANT SKILLS AND COMPETENCIES

• Experience in configuring and troubleshooting routing protocols – OSPF, EIGRP, BGP.

• Configuring and troubleshooting Layer 2 networking.

• Configuring and upgrading Cisco routers and switches.

• Configuring of Cisco and wireless products.

• Experience working with third party vendors and technologies.

• MS Office Proficiency

• Ability to multitask and mange competing and conflicting priorities.

• Excellent communication skills; written and verbal.

• Strong troubleshooting skills (Technical and Non-technical).

• Ability to work outside core business hours

• Ability to participate in an on-call rota when required.

• Understanding of MPLS, BGP and Internet Exchange Peering.

• Working knowledge of IP Telephony systems.

• Knowledgeable in computer networking, Radio frequency systems. REFERENCES

1. Mr. David Kinful

IT Network Assistant Manager (Comsys Ghana Limited) Asylum Down,

Tel: +233-*********

2. Mr. Elias Agbowadah-Mensah

Technical Manager (Comscience Systems Limited)

East-Legon,

Tel: +233-*********

3. Mr. Chris Adu

IT Consultant (Adehyeman Savings and Loans)

Avenor,

Tel: +233-*********/+233-*********

Contact this candidate