Engineer Support

ANIT PILLAI

Doha, Qatar. +974-********

Email: **********@*****.***

Objective

Experienced Systems Operation & Integration Engineer with 13.8 years of combined experience in the Telecom, Oil Gas, Information technology and services industry.

Proven ability to communicate & collaborate with cross functional teams. Willing to take ownership of core projects & contribute to the team. Looking for a challenging job profiles in with past experience at Huawei Telecommunication. And Schneider Electric Professional Synopsis.

Worked as ICS Site Engineer in SCHNEIDER ELECTRIC QATAR for 10 months

Worked as Systems Engineer in HUAWEI TECHNOLOGIES Qatar for 7.1 years

Worked as Systems Engineer in AL-FALAK ELECTRONICS & SUPPLIES CO, DOHA, QATAR for 2.8 years

Worked as Server Support Engineer in GRIDZONE SOFTWARE SOLUTIONS PVT LTD (2.2 Years) NILA, TECHNOPARK, KERALA, INDIA for 2.2 years.

Worked as Junior System Administrator in SPRITEHOST.COM PRIVATE LIMITED KERALA, INDIA for 1 year

Skilled in Linux & Microsoft Windows, Microsoft Azure Cloud, VMware Administration, IT Infrastructure Management.

Proficient in building and maintaining of Client relationship with the help of Onsite Exposure.

Provide leadership and vision for the IT department includes strategic planning of information systems.

Preparing MOPs for the scheduled activities and performing changes.

Vendor management experience, Integration with third party vendor devices. & software

Acquired exposure in Management, Planning, and Delivery of Information Technology

Involved in Day-to-Day Performance Maintenance, Reports and Health Checkups of Systems. Career Progression & Projects.

COMPANY 1

SCHNEIDER ELECTRIC (10 Months)

Employment period- From January 2020 - Till Date

PROJECT: QATAR GAS - SCHNIEDER QATAR INDUSTRIAL CYBER SECURITY(ICS) ENHANCEMENT Workplace: Raslaffan, Qatar

Client: QATAR GAS

Role: ICS Site Engineer

Responsibility & Achievement

Work as part of multi-disciplinary teams

Have completed Qatar Gas H2S Training, Job Safety Analysis (JSA), PTW & ePTW (North QG), Work Flow Management (QG South)

& Defensive Driving.

Provides technical support for clarifying, following and implementing ICSSecurity Policy requirements across engineering sections, development teams, expansion teams, and Operations.

PPM activities for DCS systems and switches

Supports the ICS Security Team in planning and conducting periodic ICS Security self-assessments to evaluate compliance to the ICS Security Policy.

Participate in life cycle management review of ICS in scope inventory and update inventory periodically

Provides reports to management regarding network security status and makes recommendations for the adoption of new policies, standards and procedures

Provide content creation and policy tuning for multiple security detection and alerting tools, including McFee endpoint DLP, Bluecoat, Symantec endpoint DLP.

Management of backup using backup tools like Acronis Backup 11.5,11.7 and Symantec Backup

Perform penetration testing to identify vulnerabilities

Write automation scripts that identify issues regularly

Investigate current attacks and help stop cyberthreats COMPANY 2

HUAWEI TECHNOLOGIES QATAR (7.1 Years)

Employment period- From 27st December, 2011 - 31

st

January 2019

PROJECT 1: Vodafone VAS Cloud VMS Project

Workplace: Doha, Qatar.

Client: Vodafone Qatar

Role: Lead Systems Integration Engineer (2-sites)

Products: Huawei MOne, Report System, VMware ESXi

Responsibility & Achievement

Preparation of LLD and Network design

Software installation: SUSE Enterprise & REDHAT Linux OS installation, partitions, configuration on the servers.

Support deployment and releases, including writing deployment guides, release notes, raising RFCs and change requests

HP Cloud Service Automation (HP CSA) -Managing the provisioning of Virtual Machines using HP Cloud Service Automation (HP CSA).

Installation of the services like Linux, Oracle, HACS / VCS Cluster Software, VMS,, I2000, Report System in HP Cloud and VMware Platform.

Deployment & Testing of mVAS services – VMS, MCN, RA

Upgrade the basic and Application software to support new feature based on the client requirement on live system.

Successfully done integration with Vodafone SMSC, MMSC, Email-Server, Provision and other third-party devices.

Failover Testing.

Done the ATP testing

Providing support in system up gradation/patch installations.

Performing regular health check and regular backup of System configuration files.

Perform UAT with onsite engineer and launch service for mVAS Product.

Prepared handover documents and given system maintenance training. PROJECT 2 : Ooredoo Qatar Triple Play IPTV Project Workplace: Doha, Qatar.

Client: Ooredoo Qatar

Role: Systems Integration & Maintenance Engineer

Products: Huawei IPTV Products, Huawei ATAE Blade servers, Harmonic Proview PVS6000 Receiver Responsibility and Achievement

Managing Huawei IPTV Platform (MEM, MDN, CDN, MRF, Switches and Routers).

Support deployment and releases, including writing deployment guides, release notes, raising RFCs and change requests.

Creating and maintaining capacity plans for all digital channels accommodated with business plans and forecasts provided by Ooredoo business team.

Management of technical interaction WITH the Ooredoo Digital & Performance Teams to enhance Digital Channels performance and drive

Hands on experience in OTT Headend (Encoders / IRD's ) Envivio G4 / G5, Harmonic .

Familiar with Huawei cloud-oriented technology platform

L1,L2 and L3 Support, Operation and Maintenance, Troubleshooting, Integration, System administration of Ooredoo IPTV platform

Installation, testing, commissioning, configuration and troubleshooting of Huawei,STB and different models of Android based STB..

Design and propose the complete Project Solution according to the Client requirements.

Hands on experience in integration of Huawei components UMS(Unified Management System),I2000 (NMS),Report

,TVMS(Television Message Server), Huawei ATAE Blade servers, CA, LCAP

SQM, Cacti, MainAst,IPTV User Devices STB EC3108,EC2108,EC2118S,EC6108V8 .

Customization of EPG (Electronic Program Guide) according to client’s requirement.

Managing of equipment's Firewall of FortiGate, Huawei Switches, IBM and HP servers and ensure that they are operating at ideal performance.

Design and propose the complete Project Solution according to the Client requirements.

Conduct systems diagnostics, troubleshooting, analyzing network performance, and system

To conduct presentations and provide knowledge transfer

Installation and management of Oracle database services in Unix and Microsoft server environment.

Rendered 24x7 support for clients via email, phone and on-site.

Responsible for project PIP, BOQ, PAC, PAT, IPTV High-Level & Low-Level Design along with Post Implementation document

Ensure project completion by coordinating resources and timetables with user departments, IT staff and data center employees.

Manage IT training for IT staff members and end user training on software and desktop systems.

Create operational policies, procedures, standards, guidelines and best practices. COMPANY 3

AL-FALAK ELECTRONICS & SUPPLIES CO (2.8 Years)

DOHA, QATAR

Employment period- March 7, 2009 - November 30, 2011 PROJECT: Ooredoo Mozaic IPTV Project

Workplace: Doha, Qatar.

Client: Ooredoo Qatar

Role: Systems Engineer

Products: Nokia IPTV Platform, BlueCat-Adonis,BrocadeFoundary,QuintechRF Splitter Series,TUT Systems Astria Content Processor, Harmonic Proview PVS6000 Receiver. Responsibility & Achievement

Perform operational responsible of smooth Broadband and IPTV provisioning and Maintenance

Installation and administration of Linux (RedHat,Suse Enterprise, Debian), Microsoft Windows Server and Solaris 9 Operating System in Intel and Sparc servers

Install, configure and troubleshoot IP services (DHCP, DNS, FTP,Apache...) in Unix and Microsoft platform

Configure and troubleshoot IPTV devices (STBs, RGs, Appear TV...)

Install, configure, manage and troubleshooting of Nokia middleware applications.

Working in Hardware devices like Blue cat Adonis 1000, 750, 500 and Brocade Foundry G, C series.

Working in Headend Side of IPTV Systems, Quintech LS series Active L BAND Splitters, TUT Systems- Astria Content Processor 1200, Cosship and Harmonic Proview PVS6000 Receiver. COMPANY 4

GRIDZONE SOFTWARE SOLUTIONS PVT LTD (2.2 Years)

NILA, TECHNOPARK, KERALA, INDIA

Employment Period - September 2006 – November 30, 2008 Workplace: INDIA

Role: Server Support Engineer

Responsibility & Achievement

Wholly responsible for the technical support operations of Linux and Microsoft Windows Server Administration in high-volume, 24x7 environment

Provided technical assistance to customers of US based servers through Helpdesk tools like PerlDesk, Kayako, e Support, Cerberus etc. The duties involved troubleshooting various technical issues related to servers and client's Desktop issues.

Maintaining the Customer’s Infrastructure by Remote monitoring and Management of the Server

Configuration and administration of Apache Webserver, Ngnix Webserver, DHCP service, Mail servers, Ftp servers and Named configuration of DNS service in Unix Environment., Implementation of various customized open source ERP packages.

Configuration and Monitoring of Unix/windows-based server status and health using various monitoring tools like Nagios, Zabbix, MRTG.

Installation and administration of Linux and Windows OS in HP ProLiant servers COMPANY 5

SPRITEHOST.COM PRIVATE LIMITED (1 Year)

KERALA, INDIA

Employment period- from August 2005 to August 30,2006 Workplace: INDIA

Role: Junior System Administrator

Responsibility & Achievement

Provided technical assistance to customers of remote servers

The duties involved troubleshooting various technical issues related to remote servers and office LAN network Installed, configured, and updated server-based applications

Working with MySQL database, Perl scripting, Linux and Windows based firewall softwares TRAINING & CERTIFICATION

Red Hat Certified Engineer (RHCE)

Red Hat, Inc.

Certified on September 21, 2006

Certificate Number – 804************

Course Completed

Microsoft Certified Administrator (MCSA)

Cisco Certified Network Associate (CCNA)

Microsoft Azure Administrator

Sun Solaris 10 Certified Systems Administrator (SCSA)

VMware Certified Professional (VCP)

NetApp Accredited Sales Professional Accreditation Exam.

Have completed Qatar Gas H2S Training, Job Safety Analysis (JSA), PTW & ePTW (North QG), Work Flow Management

(QG South) & Defensive Driving

NetApp Accredited Storage Architect Professional Accreditation Exam. OVER ALL SKILLS AND PROFICIENCY

Operating Systems - Linux (Redhat, SUSE Enterprise, CentOS, Debian), Microsoft Windows Servers & Desktop

Huawei IPTV System. Nokia IPTV System.

VMware Virtualization- vSphere 6.0, ESXi6.0 & Management

Microsoft Azure Cloud Administrator -Manage Azure subscriptions and resources, Implement and manage storage, Configure, manage & implementation of virtual networks, Implement and manage application services, managing access to sensitive cloud data on a need-to-know basis.

HP Cloud Service Automation (HP CSA)

Oracle Database Administration

Perform operational responsible of smooth Broadband and IPTV provisioning and Maintenance.

Management and troubleshooting user issues on all Huawei & Motorola access devices

Strong Understanding of Multicast RTP / IGMP /IP/TCP/DHCP/DNS/SMPP

Proficient in building and maintaining of Client relationship with the help of Onsite Exposure.

Acquired exposure in Management, Planning, and Delivery of Information Technology

Integration with third party vendor devices. & software

Monitoring Performance

Technical Support

EDUCATION QUALIFICATION

BTECH in ELECTRONICS & TELECOMMUNICATION

Kerala University Graduation Degree

SCT College of Engineering, Trivandrum, Kerala, India Period – 2001-2005

PERSONAL DETAILS

Place &Date of Birth: DOHA,25 September 1983

Languages Known : English, Hindi, Malayalam

Marital Status : Married

Visa Status: Transferable work visa with NOC

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Qatar

Date: October 14, 2020 ANIT PILLAI

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