Desktop Support Information Security
Resume:
Robert Shawn Hardison
*** ******** ****** ** ******* Apt 34, New Jersey 08527
848-***-**** ******.********.**@*****.***
Targeting an operations support analyst position to apply my skills and be an effective asset for the organization. My goal is to adapt to and master new technology to help enhance business practices. Professional Experience
Exemplary Cyber Consultants
Cyber Security Analyst
2019-2020
CompTIA, CISCO, EC-Council, (ISC) Certification Prep Firewall Administration
Linux Administration
End-Point System Security
Surveillance System Installation and Monitoring
Network and Local Storage Installation
Remote Client Administration
Hackensack Meridian Health 2019
Active Directory Administrator
● Delivered technical support for users of medical systems (EPIC, SORIAN, MEDHOST)
● Provided remote administration for end-user systems
● Ensured positive customer service experience for all medical staff and support personnel
● Coordinated remote technical support for 90,000 end-users
● Managed enterprise domain controller functions utilizing Active Directory
● Initiated communication between multi-departmental projects supporting medical operations
● Coordinated migration of newly acquired Active Directory objects Spot-On Networks 2015-2017
Network Administrator
● Provided remote desktop support for remote client network connectivity issues
● Troubleshoot remote client, server, and infrastructure devices to facilitate communication, per service agreements
● Coordinated with operations support to diagnose and resolve infrastructure connectivity issues
● Manage user accounts
● Deliver exceptional customer support functions to thousands of users
● Develop resolution protocols to ensure solutions to escalated issues in a prompt manner
● Monitor and observe network and system infrastructure
● Maintain ticket log and track trends of service issues and maintenance activities
● Effectively report operational status and improvement recommendations to management
● Document job flow activities
1109th TASMG 2010-2015
Network Administrator
Drill (1/2010-1/2015)
Federal Technician GS-07 (1/2014-09/2014)
Federal Technician GS-07 (1/2012–7/2012)
Active Duty Operations Support (7/2011-11/2011)
Objective or Mission Statement
● Provided desktop support and helpdesk operations
● Installed, managed and, configured windows server environments
● Implemented network infrastructure upgrades
● Collaborated with colleagues on network expansion
● Managed and created user network accounts
● Coordinated asset and lifecycle management efforts
● Troubleshot software / hardware malfunctions on networks devices / workstations
● Collaborated with ULLSA-E systems data migration and upgrade
● Corrected malfunctions on an information system (Workstation)
● Troubleshot malfunctions on a Local Area Network (LAN)
● Modified/created active directory user/group computer accounts
● Created and installed CAT5, CAT6 and Fiber network cable
● Applied Information Security principles for enterprise level accreditation
● Conducted vendor-specific and general best business practice procedures
● Configured / Maintained locally developed web applications residing on data stores
● Enhanced the smooth transition into virtual computing environments (VMWare)
● Supported Microsoft client/server application and computer hardware interaction
● Supported backup operations for data stores as well as system OS Backups
● Continuity of Operations Planning and support (COOP) TASMG Kuwait FWD 2012-2013
Information Management Officer (IMO)
● Individually managed 120 active network nodes and devices.
● Oversaw over $1,500,000 in communication equipment assets with zero loss.
● Successfully managed and facilitated communication operations for management and staff.
● Mentored and trained personnel to become more efficient technicians
● Configured network access devices such as firewalls, routers, and switches.
● Enhanced customer experience using information systems applications such as SharePoint and MS Office
● Coordinated vital mission critical communication between several theaters of operation.
● Helped facilitate and distribute Public Key Infrastructure (PKI) for secure military systems.
● Applied Information Security principles for enterprise-level accreditation
● Conducted vendor-specific and general best business practice procedures
● Managed web (SharePoint), file share, and print server functions for an operational organization.
● Continuity of Operations Planning and support (COOP) Education/Certifications
PC Age Career Institute
Cyber Operations Professional - 2020/2021
US Army Signal Corps
Certifications and Continuing Education:
● Network + (Active Certification)
● Security + (Active Certification)
● A + Hardware (2010)
● CCNA Network (2010)
● Security + Network/System Security (7/2010 – current)
● CEH Certified Ethical Hacker (2012 – current)
● CISSP Certified Information Systems Security Professional (2012 – current) Additional Technical Skills
Command line in both Unix/Linux and Windows systems C++, Java, and Visual Basic programming languages
DoDD 8570 Compliant
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