Customer Service Manager

Summary

Cyber security and technology student with skills in customer service, mechanical and electrical, MS Word, Excel, Outlook, critical thinking, team leader and team building. Routing and switches and network design. Ethical hacking and penetration testing. Speak fluent in Portuguese and Spanish.

Education

ECPI University; Raleigh NC; BS Computer and Information Science

Concentration: Cyber and Network Security; Expected Graduation Date: May 2021

Cumulative GPA 3.83

ECPI University; Raleigh NC; AS Computer and Information Science

Concentration: Cyber and Network Security; Graduation Date: April 2020

Cumulative GPA 3.86

Skills

Advanced

Routing and switches

Active Directory

Subnetting

Active Directory Windows Client

Trouble shooting and repair

Computers and electronics

Microsoft Office: Excel, Word, Teams, PowerPoint, Outlook

IOS and mobile

Network topology and design

Networking

Operating systems

Customer service

Leadership

Time management

Communication

Documentation

Intermediate

IP configuration

Ethical hacking

Troubleshooting TCP/IP, WAN/LAN

Windows 7 and 10

Penetration testing

Risk management

VoIP

Cyber Security

Novice

Linux

PowerShell

Work

Boar’s Head, Kernersville NC, Account Manager 11-2016 to current

Merchandising grocery stores, training in new procedures, customer service.

Noah IT Durham, NC, IT Internship, 1-2020 to 5-2020

Wiring and demo new and old construction. Troubleshooting. Programming new computers to replace outdated ones.

Machos Pizza, Burlington NC, Owner 1-2016 to 11-2016

Full control of small business operation.

C.N.C Provisions, Durham NC, Account Manager, 5-2009 to 1-2015

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