Assistant Manager

EDUCATION

University of New Hampshire Durham, NH August 2020

Bachelor of Science in Recreation Management and Policy Minor: Tourism

INTERNSHIP EXPERIENCE/WORK EXPERIENCE

Newport Hotel Group Hyannis, MA May 2020-August 2020 Intern/ Assistant to Manager

• Gained experience in all sectors of hotel operations (Front Desk, Housekeeping, Engineering)

• Managerial apprentice, graduated to acting manager on duty

• Liaised with Guests, Refined skills in offering the best customer service experience

• Mitigated Conflict in a fast-paced working environment

• Operated Infor Hospitality Manager Solution System Max Performance Triathlon Waltham, MA May 2018-August 2019 Intern/Assistant to Race Director

• Inventory Manager – packed and oversaw the packing of equipment

• Event Production- building tent, setting up racecourses, hydration stations

• Event Coordination – helped with day of organization of racers, check-in and managed vendor set-up

• Recruited and organized additional volunteers

Belmont Country Club Belmont, MA June 2012-August 2019 Valet Assistant

• Assisted with organization and set-up of tournaments

• Beverage Cart Attendant – operated POS System

• Handled and retrieved members vehicles in a safe and efficient manner

• Refined and executed luxury level customer service for members and guests Paradign Inc. Westborough, MA May 2018-Present

Warehouse Assistant

• Packing and unpacking of global shipments

• Organization of warehouse to provide efficiency

• Inventory management

• Operating skill of pallet jack and forklifts

VOLUNTEER EXPERIENCE

Tau Kappa Epsilon Community Service Chair Durham, NH November 2018-May 2020

• Organized a series of charity events including Paraplegic Ultimate Frisbee League, Rochester Fair & Golf Tournament

• St. Jude’s Partnership

• Responsible for the tracking and logging of the houses volunteer hours ADDITIONAL INFORMATION

• Proficient in Microsoft Office

• First Aid/ CPR Certified

• Trained in CDC Guidelines

Ricky Litavis

19 Highcroft Way Hopkinton, MA 01748

508-***-**** **********@*****.***

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