Network Admin

***** * ****** • Willow Hill, IL • *****

217-***-**** • E-mail ******@*****.***

RICHARD A. VEALE

NETWORK, TELEPHONY AND SYSTEMS ADMINISTRATOR

Seasoned IT /Telecom professional with experience applying hardware and software design, installation, administration, automation, and configuration to support growing businesses while assuring low cost operation. Highly honed problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies and budgets. Adept in communicating with and training technical and non-technical audiences. Develop system documentation and create policies to meet the needs of dynamic and continuously changing environments.

PROFESSIONAL EXPERIENCE

Production Support Administrator Solix Inc Charleston, IL 03/2010-12/2019

Duties:Provide administrative support, for all hardware and software remote or on premise, for multi-state call centers and fulfillment center. Provide technical support for all users. Create, test, implement and administrate new programs per client specification. Created the Lifeline Re-certification IVRs that allowed millions of Lifeline phone users to re-certify their phones, clients included; ATT, Verizon, Connect to Compete, Suddenlink, Cox Communication, USAC, Alaska Communication, Assurance Wireless, California Lifeline, SafeLink, and iWireless. Maintain compliance for quarterly audits of all systems. Day to day administration of cloud based inContact and premise based ININ telephony software for multiple call centers. Tier1 and Tier 2 HelpDesk support, root-cause analysis, and issue resolution. Train end users in new software and updates. Maintain and troubleshoot infrastructure As a team recreated all telephony programs from premised based software to cloud based software across the entire enterprise. Design IVRs, design and administer dialers, create campaigns,. Administer Honeywell Win-Pak door card system and users, administer Milestone CCTV system, troubleshoot systems, perform system wide software and hardware upgrades, provide administrative support for software, users, servers and workstations. reduced downtime, and maximized efficiency of voice communications in cloud based software. On call 24x7. Move everything from Consolidated domain to Solix domain with no downtime. Open new call center in Effingham. Close Effingham call center. Move Fulfillment Center from Mattoon to Charleston. Close Terre Haute call center. Open secure co-location for server farm. Move server farm from data-room to Colo with no downtime. Close Colo with no downtime after moving to Cloud from Premise. Downsize and move call center to new location with no downtime.

Server Analyst/Production Administrator Consolidated Communications CMR Charleston, IL 10/2009-03/2010

Duties: Day to day administration of CIC server farm for three call centers. Design workflows, create dialer campaigns and IVRs, troubleshoot systems, perform system software and hardware upgrades, provide administrative support for software and workstations. Maintain media servers, gateways, CSU/DSU, PRI’s, proxy’s, migrated premise based CIC telephony system to new domain, reduced downtime, and maximized efficiency of voice communications over RTP.

Technology Consultant/Contractor TimeTravelers Technology Willow Hill, IL 1/2004-Present

Duties: Proprietor, Business Specialist, Provide technical assistance, products, support, and advice to businesses and other users of computers and computer products. Performance tune Wide Area Networks and servers. Provide administrative support for software and database users. sales, NAV database migrations and development, consulting, project management. Freelance NAV Consulting. Computer Forensics, Troubleshoot end-user application and hardware errors. Security Management, Programming, Tutor.

Network/Database Administrator Ervin Equipment Inc. Toledo, IL 10/2004-7/2008

Duties; Setup and provide day to day administration of secure WAN & gigabit LAN networks and multiple Databases. Setup administer and maintain Email & Web servers, setup and maintain secure VPNs, setup, maintain, program, and administer Navision database and Terminal Server connections. Performed a complete infrastructure replacement and upgrade to mixed Windows/Linux mode. Implemented LAMPS over CentOS using Dovecot over Sendmail with Spam Assassin and Apache webserver. Establish and maintain network security across local,wireless, and wide area networks. Purchasing agent for all technology products. Create, implement and administer Disaster Recovery Plan. Configure ExpandIt processes, Design JetReports for Navision database information extraction. Educate staff in the use of technology, Troubleshoot end-user application and hardware errors. Created and implemented a networked CAD to CAM to CNC program for the Coach Interiors manufacturing division. Install and configure Matrix Documents granule, Installed Open Door Rental Management granule, configure Serenic Payroll granule, administer and implement NAV 3.7 to NAV 4.0 database upgrade, implement NAV executables upgrade from NAV 4.0 to NAV 4.3. Document all IT processes.

Network Administration &Troubleshooter Computer Partners Inc Greenup, IL 1/2002-1/2004

Duties: Provide technical assistance, support, and advice to customers and other users; provide day-to-day onsite administrative support for software users in a variety of work environments, including professional offices, small businesses, banks, government, schools, and large corporations. Maintain network hardware and software, analyze problems, and monitor the network to ensure availability to system users: plan, coordinate, and implement network security measures. Systems design and sales.

EDUCATION, CERTIFICATIONS, AND AWARDS

AAS Network Administration and Certificate in Network Administration Lake Land College, Mattoon, IL

Interaction Dialer Certified Engineer Interactive Intelligence

Interaction Center VoIP Professional Interactive Intelligence

Interaction Designer Interactive Intelligence

Navision Designer Training Liberty Grove Software

Navision Upgrade Training TCB Services

JetReports Designer Training JetReports

Microsoft Certified Professional

National Dean’s List of College Students, All American Scholar, Lake Land College Dean’s List, Eagle Scout

TECHNICAL INVENTORY

ADMINISTRATION, INSTALLATION, CONFIGURATION, AND TROUBLESHOOTING EXPERIENCE WITH NETWORKS AND BROWSERS: CIC, Nice inContact,, Dynamics NAV, Active Directory, Cisco PIX, VPNs and routing, Microsoft Networks, NT to 200x migration, Apache, IIS, Sendmail, Dovecot,, MS SharePoint, Spam & Virus Filters, Exchange, Proxy Server, RAS, MS SQL Server, MySQL, SMS, Microsoft Clients for Novell Networks, HyperTerminal, Telnet, Firewalls, Virus Protection, Spyware Protection, policies, Ghosting, Imaging, Batch Scripts, Scripts, IE, Chrome, Firefox, Netscape, Safari, Konqueror, and Opera.

TROUBLESHOOTING, INSTALLATION AND CONFIGURATION EXPERIENCE WITH PROTOCOLS AND CONECTIVITY: TCP/IP, routing, Wireless, VoIP, SIP, sub netting, super netting, CIDR, IPX/SPX frame types, NetBEUI, DHCP, DNS, WINS, HOSTS, LMHOSTS, VPNs, tunneling, Remote Desktops

ADMINISTRATION, INSTALLATION AND CONFIGURATION EXPERIENCE WITH OPERATING SYSTEMS: Windows 20xx Server, Terminal Services Server, SQL Server, SBS Server, Windows 10,8,7, Windows Vista, Windows2000 Pro, Windows XP, Windows Media Center, Windows NT Server, NT Workstation, MS-DOS, Windows 3.x, 9x, ME, Novell, UNIX, Red Hat, RHEL, CentOS, Ubuntu, Fedora, SUSE, BSD, Beta Tester for Microsoft OSs

APPLICATION AND SECURITY EXPERIENCE: Crystal Reports, Navision 3.x-4.x, JetReports, ExpandIt, Word, WordPerfect, Excel, Access, PowerPoint, BusinessVision32, TAS for Windows, AutoCAD, FrontPage, Publisher, QuickBooks, SpamAssassin, IPChains, SSH, YUM, Baracuda, IronPort, MalwareBytes,Wingate, Fortress, Zone Alarm, Eye Guard, Cyber Patrol, LEADS, Black Ice, Symantec EndPoint, VERITAS Backup Exec, Replica, Apex, AgVision, AgVance, Star Office, Open Office, FTP, Dream Weaver, Fireworks, Adobe Acrobat, Adobe Photoshop, CloneZilla, Norton Ghost, Real Player, Lotus, TextBridge, PaperPort, Partition Magic, Gnumeric

INSTALLATION, CONFIGURATION, AND TROUBLESHOOTING EXPERIENCE WITH HARDWARE: Smart Phones, Routers, Switches, Bridges, hubs, SunFire Servers, CISCO, CAT 5&6 and termination, hard drives, memory, processors, motherboards, modems, NICs, wireless bridges, fiber bridges, hubs and routers, system boards, tape drives, zip drives, network appliances, card readers, multiple monitors, power supplies, SCSI devices, RAID, scanners, cameras, printers, video devices, Cobalt Cubes, Blue Quartz

PROGRAMMING EXPERIENCE in: inContact Studio, inContact Central, CIC Handlers, Inteactive Dialer, Personal Connection, Navision Report designer, JetReports for Navision, VBASIC, COBOL, C, C++, CSS, HTML, DOS, JAVA Scripting, Logon Scripts, Google Apps, web site administration and creation, and QBASIC

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