Data Entry, Administrative Assistant

Christina Petrus

Davie, FL 347-***-**** ********.****@*****.***

Summary of Qualifications

Accomplished business professional with experience in administrative support working in varied industries demanding strong organizational, written, and interpersonal skills. Consistently recognized for quality work, demonstrated prioritization, and analytical skills. Confident and poised in interactions with individuals at all levels. Strong knowledge in MS Excel, Word, Outlook, and CRM. Key strengths include:

Administrative Support

Customer / Vendor Focus

Team Player

Detail-Oriented

MS Office

Problem Solving / Resolution

Time Management

Multi-Tasker

Data Entry

Professional Experience

CUSTOMER CARE REPRESENTATIVE

Team Focus Insurance Group, Sunrise, FL 2021 - Present

Responsible for maintaining a high level of professionalism with insurance agents, policyholders, and mortgage companies. Took ownership of each call until a resolution is reached ensuring that the actions promised to the caller are complete.

Processed endorsements and/or changes with approved authority level and performed transactions according to the latest corporate standards, manual rates, guidelines, and procedures.

Utilized the policy management system to address payment inquiries, answer questions, document conversations and files.

Handled technical problem-solving issues such as password resets or account unlocks.

COMPLIANCE COORDINATOR

World Travel Holdings, Fort Lauderdale, FL 2019 - 2020

Responsible for the general administration of all franchise owners and independent travel agent’s membership programs. Ensured all agents and owners complied with company rules and regulations.

Managed franchisee annual contract renewals and cancellation notices utilizing SugarCRM.

Worked proactively to anticipate and address an agent needs via phone and email. Strong commitment to providing professional and positive assistance to all agents.

MANIFESTING COORDINATOR

Intercruises Shoreside and Port Services, Ft. Lauderdale, FL 2017 – 2019

Oversaw the successful turnaround operation of several cruise ships through the flow of information to ground operators, various hotels, and cruise ship staff. Resolved conflicts or guest issues effectively by providing excellent customer service.

Utilized Excel to accurately prepare and distribute transportation manifests for assigned cruise ships. Effectively balanced and coordinated workload by prioritizing each ship’s manifests.

Prepared weekly accounting reports after each turnaround for senior management review. Processed department invoices prior to submitting to Accounting Dept.

COMPLIANCE SPECIALIST

TradeStation Group, Inc., Plantation, FL 2009 - 2016

Analyzed and converted market data exchange reports into exchange approved usable formats. Identified process issues with reporting method and proactively introduced new procedures for improving report quality.

Submitted accurate and timely market data usage reports on a monthly and quarterly basis.

Coordinated and supported all compliance related programs such as compliance testing & reporting, and internal control testing to ensure compliance to stock exchange regulations.

Education

Bachelor of Business Administration BARUCH COLLEGE, New York, NY

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