Training Support

Tracey Hearne Palo Alto, CA

************@**********.*** / 650-***-****

I'm an educated and hard-working professional with experience at top organizations.

Skills:

Google apps, speed reading, writing, editing, GMP, SAP, LMS, Photoshop, Adobe Premier, Outlook, Excel, Saba

Experience:

Jazz Pharmaceuticals (CW) Training Coordinator-Palo Alto, CA- Nov 2019-Jan 2021

LMS administration, ran reports to show requested information together with audit support, managed assignment and removal of training requirements, provided metrics

Liaised with global teams within R&D to create and maintain training matrices; worked closely with GxP training staff in Quality Systems

Responsible for assignment/removal of Job Roles to staff and maintenance of GxP training accounts

Responsible for tracking training assignments; generating and analyzing training reports

Submitted requests to create and update departmental Job Roles

Supported the Periodic Departmental Training Matrix review

Collaborated with Training Coordinators outside of R&D to identify issues and streamline processes

Responsible for supporting the maintenance of R&D departmental documents and assigning Job Roles to documents in Reliance eQMS

Managed departmental mailbox to ensure all inquiries are addressed in a timely manner

Participated in ongoing inspection readiness activities and provided support for inspections

Contract extended

F/V Last Straw Commercial Fisherman-Newport, OR- June 2019-Sep 2019

Operated fishing vessel at night to ensure crew safety and avoid collision

Buffalo Public Schools Substitute Teacher-Buffalo, NY-Jan 2019-June 2019

Taught grades K through 12

Supported schools throughout Buffalo

Genentech (CW) Training Coordinator-South San Francisco, CA-Nov 2016-Mar 2018

LMS administration, ran reports to show requested information together with audit support, managed assignment and removal of training requirements, provided metrics

Wrote and maintained business process documents fully explaining complex software procedures using precise language and visual demonstrations

Great memory, multitasked and constantly completed and took on multiple context-sensitive projects involving many nuances with meticulous attention to detail

Global support and troubleshooting for highly intricate training plans, communicating over months, time zones and communication styles using a ticketing program

Worked closely with managers to consolidate their staff’s training curriculum

Google (CW) Content Review Specialist-Mountain View, CA-March 2015-Nov 2016

Reviewed e-books to ensure all content was compliant with Google Play policies

Consistently exceeded quota by 20%, reviewed up to 400 books each day, excellent speed and accuracy (%98+)

Created training documents, templates, and flowcharts, streamlined workflows

Investigated metadata of e-book partner accounts to determine copyright ownership

and detect fraud and policy violations

F/V Last Straw Commercial Fisherman-Newport, OR-Sept 2009-March 2015

Completed 3 NOAA oceanographic surveys from Canada to Mexico as a deckhand

Certified Marine Safety Instructor

Participated in rescue of a drowning man during a crabbing accident

Beverly Beach State Park Ranger Aide-Newport, OR-June 2007-Sept 2009

Drove colleagues on patrols to maintain several parks

Worked with public to provide best possible experience

Education:

Portland State University – Portland, Oregon BA in English, August 2012

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