Adam C. Perry

**** ********* ****. • Parma, Ohio 44134

Email: adkyu9@r.postjobfree.com Phone: 216-***-****

OS

Windows XP/Vista/7/8/10

Server 2003/2008/2012/2016

Software Applications

Azure

Office 2007-365

Active Directory

SCCM 2012 Enterprise Administration

Service Desk Software Bomgar

VMware/VSphere/vRa/Horizon View

Dell Quest ARS

PowerShell/PowerCLI

IIS – Internet Information Services

Service Desk Software CA/HEAT/Connectwise/Footprints

Virtual Machine Manager – VMM

BeyondTrust Powerbroker

SQL Management Studio DB administration

Solarwinds MSP N-Central

Sharepoint 365

Exchange 365 & Hybrid

Remote Desktop Support RDP/TeamViewer

Hyper-V

BlueZone Mainframe

Lotus Notes 9

Skype for Business

Group Policy

Citrix Director

SCOM 2012 System Center Operations Manager

Veeam Backup & Replication, Enterprise Manager, CloudConnect, VAC, SureBackup ver 9.5/10

Hardware

KVM

General Printer Repair and Maintenance

WYSE

Desktop and Laptop Maintenance and Repair

Networking

DNS

TCP/IP Protocol Suite

DHCP

FTP/SFTP

Remote Management

VPN

SAN (XIO & Netapp)

DFS

IPAM

Professional Experience

Team Lead - Network Systems Administrator July 2015 – November 2020

Intellinet Corporation Cleveland, OH

Global Scale L2 System Administration

Azure support in Enterprise Environment

Office 365 Enterprise Support as Global and User Admin role in tenants

Remote work via company laptop with VPN and published desktops (Citrix and RDS)

Veeam Backup Administrator, migrating from Rapid Recovery. Issuing internal/tenant licenses, configuring tenant VMs, repositories, jobs, SureBackup, CloudConnect resources. Working with Veeam support when needed to resolve issues.

24/7 Support with On-call rotation

DHCP Scope Additions and Deletions

VDI resets and Desktop Pool Provision Modifications

HIPPA Compliance

Documenting Procedures in Detail

Utilize vSphere to Change and Create Virtual Machine Configurations

Disaster Recovery

Level 1, 2, and Lead Administration for 3rd party clients

Cleveland Municipal School District, Swagelok, Parker Hannifin, Aclara, Hospice Western Reserve, Bluebridge Networks, NuScript, Javitch Block, Lifeline Screening, Retina Associates,

AD User, OU. Group, and Computer Administration. Including constant modification of groups for evolving security requirements

Service and Application Remote Problem Resolution

FBI Fingerprint Background Check

Remote Desktop Assistance for Network and Application issues

Supervise 2-3 employees work

1st point of contact for escalation.

Enterprise server support for Dev/Test/Prod environments

TCP/IP Suite Nslookup, Ping, Traceroute Tools

Group Policy administration to include PCI compliance configuration

Approve/Schedule PTO

Train new hires

Managing Solarwinds MSP N-Central that includes internal and customer devices.

Remote Computer Technician May 2014 – April 2015

PlumChoice, Inc. Lowell, MA

Phone and Chat Tech Support

Customer Training

Multitasking in Fast Paced Environment

Assisting Seven Customers at Once in Chat

Assisting Three Customers in Chat and Taking Active Calls

.

Remote Computer Technician September 2013 – May 2014

Manpower Group, Inc. North Olmsted, OH

Contracted Work to Hire for PlumChoice

Caregiver/Receptionist September 2012 – September 2013

HCR ManorCare Cleveland, OH

Data Entry and Phone Transfers

Provide Care for Fifteen Elderly People

Provide Care for Elderly Suffering from Alzheimer’s and Dementia

American Greetings – World Headquarters November 2011 - January 2012

Computer Technician Cleveland, OH

Support Employees in Corporate Environment

Support for Two Thousand Computers on Global Scale

Phone and In Person Tech Support

Re-imaging Using SCCM PXE

Computer Technician October 2009 – January 2010

Insight Global, Inc. Rosemont, IL & Raleigh, NC

Data Migrations Using Server

Upgrade Existing Computers to New Computers

Phone and Chat Tech Support

Customer Training

Assisting Three Customers in Chat and Taking Active Calls

Assisting Seven Customers at Once in Chat

Computer Technician September 2005 – March 2008

Circuit City Brooklyn, OH

In Home Service

Testing of New Hardware and Software

Home Network Troubleshooting

Provided Guidance for DIY Clients

Data Backup and Preservation

Virus Removal and Tune-ups

Customer Application Support

Face to Face Tech Support for Customers

Customer Training

Component Upgrades

Walk-in PC Triage and Repair

Assisted Sales People with

Responsible for Ten Employees for Service Provided

Customer Questions

Warranty Repair

Forklift Operator February 2005 – August 2005

Platform Services, Inc. Brook Park, OH

Handle Hazardous Materials

Load and Unload Fifty-Three Foot Trailers

Certifications

A+ Certified Professional 2005

MTA Windows OS Fundamentals

MTA Windows Server Fundamentals

MCP Microsoft Certified Professional

Microsoft Certified Azure Administrator Associate

Veeam Certified Sales Professional

Veeam Certified Technical Sales Professional

VMware Sales Professional Foundation

VMware Technical Sales Professional Foundation

MCSA Windows Server 2012 R2

MCSA Windows Server 2016

MCSA Office 365

MCSA Windows 10

MCSE Mobility

MCSE Cloud Platform and Infrastructure x2

Microsoft 365 Certified Modern Desktop Administrator Associate

Education

High School - 2004 Max S. Hayes Cleveland, OH

CBT Direct A+ Coarse 2003-2005

CBT Direct MCSA Windows Server 2012 R2 Course 2014-2015

CBT Nuggets – Microsoft courses for MTA, MCP, MCSA, and MCSE.

PluralSight – Microsoft courses for MCSA, and MCSE Server 2016.

General Studies Cuyahoga Community College 2010-2011

REFRENCES

Available upon request.

Contact this candidate