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Store Manager Customer Service

Location:
Highlands Ranch, CO, 80126
Posted:
March 16, 2021

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Resume:

Glenn L. Howard III

***** ********* ******

Littleton, Co. 80126

303-***-****

720-***-****

adkyrm@r.postjobfree.com

EDUCATION

Barat College/DePaul University, Lake Forest, Illinois, May 1999

Bachelor of Arts,

Major: Political Science / Minor: Photography

Target Executive College, Barrington, Illinois (2000)

Six week Executive training courses

Office Max University, Golden, Colorado (2005)

Two weeks of computer and mentoring training

RELATED EXPERIENCE

Provisur Technologies. Englewood Colorado 2020-Present)

Parts Clerk for Food Separation, US, Canada, Mexico and Australia

·Oversee inventory functions, shipping and receiving.

·Stockroom and distribution.

·Develop planning tools.

·Drive inventory control, planning, buying and analyzing.

Newpark Resources, Inc., Denver Colorado (2018-2019)

Logistics Specialist II Oklahoma and North Eastern US

·Manage electronic inventory and on hand counts for 5 warehouses.

·Creating and closing delivery tickets for engineers and customers.

·Rotate on-call for emergency issues for all regions.

·Enhance the communication and alignment to support customers and supply chain.

·Create invoice and PO’s for 2nd and 3rd party carriers.

Mansfield Oil, Denver Colorado (2014-2017)

Logistics Analyst DEF, Western US, Western Canada, Alaska

· Schedule and Manage LTL, TL, and packed freight.

· Develop carrier relations to improve customer service.

· Assist with software transition and implementation of new polices.

· Assist with billing and accounting of all outgoing carrier loads.

· Improve and expand customer service thought developing new carriers.

· Manage day-to-day operations

Western Freightways, Denver Colorado (2012-2014)

Load Planner

· Route all outbound LTL(Less Than Truckload) deliveries in 48 states and Canada

· Maximize trailer utilization

· Assist in outbound dispatch and manifesting

· Assist vice president of operations in day-to-day operations

· Improve processes to maximize profit

· Customer service

Kroger, Aurora Colorado

Corporate Logistics Manager/Regional Router (2008-2012)

· Routed all outbound store delivery routes for 12 states

· Maintained routing data from daily routing sessions

· Routed vendor pickups as direct sales distribution backhaul returns

· Updated and maintained truck routing environment

· Performed routing analysis

· Continually found more efficient ways to route/reduce transportation costs.

· Educated and cross-trained fellow associates.

Office Max, Littleton Colorado

Assistant Store Manager Logistics, Store 0471 (2005-2008)

· Supported Store Manager in creating a sales culture.

· Increased sales, fostered, and developed a selling environment that improved customer service.

· Managed back room, shipping, and receiving.

· Worked with key business partners to achieve company, territory, district, and store objectives

· Maintained flow process, in-stocks, and store presentation

· Was responsible for building maintenance and building codes

Target Corporation, Waukegan, Illinois

Executive Team Lead Logistics, Store T1070/T0256 (2002-2004)

· Managed stock room, and charge back process

· Maintained in stocks/flow process

· Acted as manager for 30 employees

· Communicated store needs to out side venders

Executive Team Lead Guest Service, Store T1070 (2001-2002)

· Managed front lanes and kept registers operational

· Controlled and managed expense accounts

· Oversaw guest service and enforced returns/exchange policies.

· Managed cash office functions

· Rotated “leader on duty” responsibilities.

Executive Team Lead Hard Lines, Store T0835 (2000-2001)

· Run Hard lines and oversee 4 team leads

· Rotated “leader on duty” responsibilities

· Planed and executed product transitions

Team Lead, Store T1168 (1999-2000)

· Ran various departments and managed in-stocks

· Set up weekly ads to increase store productivity

· Oversaw merchandise resets

· Managed team members

OTHER EXPERIENCE

Jefferson County Public Schools, Golden, Colorado

Program Leader (1995-1998)

· Worked in daycare summer program

· Assisted in planning and creating activities

Jefferson County Sheriffs Department, Golden, Colorado

Cadet (1994-1995)

· Worked in evidence vault

· Wrote disposition on evidence

· Destroyed evidence that was marked for destruction

· Assisted in liquor stings

· Assisted in the crime lab

Sergeant in Explorer Post (1989-1994)

· Assisted deputies in detention center, special events

· Training exercises, DUI check points, Patrol

· Supervised a squad

· President of Boy scouts of America, Denver chapter 1995

COLLEGE ACTIVITIES

Alumni Board-Treasurer (1998-2000)

Barat Volunteer Coalition-Vice-President (1998-1999)

Judicial Board (1996-1999)

Orientation Leader (1996-1998)

Student Governing Board-President (1997-1998)

College Council (1996-1998)

Student Activities Programming Board-Vice-President (1996-1997)

Allocation Committee (1996-1997)

Student Activates Programming Board-President (1995-1996)

Skills

Microsoft Office (Word, Excel, Outlook), Citrix, JDA Fleet Management, Scope, Win, PC Miller, Qualcom, Efuel, IBM TMS, Entinuum system, Oracle, PeopleSoft, Kardex Machine



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