JOHN P. BONANCA

508-***-****

Highly motivated individual focused on fostering strong business relationships with clients by providing unmatched customer service experience possible

SKILLS

•Excellent written and verbal communication skills

•Quick learner with the ability to follow instructions thoroughly

•Positive attitude and energy

•Team oriented

•Advanced technical skills (Microsoft office software, Adobe software, some technical software and hardware analysis)

WORK EXPERIENCE

New Bath Today By Kohler

Indianapolis, IN

08/20- 05/21, Designer

Driven Sales Representative growing into a strong team contributor, often working 10-15 hours in the field

Adept at working with different people, learning to adapt, determine the needs of the client, with an individualized approach focused on respect for clients and listening to their needs

My responsibilities in this role included:

●Working in the field, visiting the homes of clients to design the bathroom according to clients needs and wants

●Responsible for filing paperwork properly and distributing to the correct areas of the company

●Responsible for consistent communication with the client. My job was not only the sale of the product, but also the overall customer experience being the bridge of communication between the client and the company.

●Consistently exceeded sales targets, based upon numbers set for exceptional designers.

Cellular Sales of Knoxville Inc.

Mansfield, PA

08/19-08/20, Sales Associate

While working with Cellular Sales of Knoxville or "CSOKI" I learned a lot about hard work, I learned a lot about patience and a lot about serving the customer. I also learned how to operate in a way that not only coincides with the customer experience but also aligns with the company’s vision and goals.

I enjoyed working out in the field specifically resolving customer service issues to handle complex technological difficulties. My main focus was our customers. I was able to meet all of the checkpoints and stages throughout my time on the job. I took pride in providing our clients with exceptional service that exceeded their expectations as well as doing well by the company.

The Cove Restaurant and Marina

Fall River, MA

05/17-08/19 Food Runner, Barback

While working at "The Cove" my two main positions were Food Runner and Bar Back. I had an extreme amount of responsibility everyday due to my knowledge and insight I had gained from working with them for the two summers I did.

As a food runner I was mainly responsible for providing prompt and satisfactory food services. I would deliver food to the tables in an extremely professional manner and communicate with customers to satisfy their specific needs while also communicating with the server of the table. As a food runner I was also responsible for making sure the kitchen was clean and prepared for the day, I would cut and prepare things such as peppers, lemons, parsley and bread and help garnish each dish with the appropriate items as needed.

As a Bar back, my main responsibilities were to satisfy the needs of the bartenders at all three bars located throughout "The Cove" stocking alcohol, cleaning, lifting and transporting full and empty beer kegs, and also keeping inventory of all alcohol.

Work Study Student (PGCC Athletics Department)

Prince George, Maryland

08/14-08/17

While Working as a work study student we were absent of an assistant athletic director, so my responsibilities increased since the department was understaffed. I would attend all sporting events and work where needed (Doing food sales, operating the game clock and scoreboard, cleaning, etc.). I also was in charge of keeping inventory of numerous clothing items distributed amongst various sports teams and maintaining an accurate count of merchandise that has been distributed. I also gained some experience scheduling while building multiple teams future schedules as far as home and away games were concerned. I had to evenly distribute and arrange the amount of home and away games each team would play the next calendar year and made sure that the dates and times for each game were appropriate and satisfactory with both the Athletic Director of PGCC and the coaches of various teams.

Baseball Experience

High School:

4 year varsity starter

2 year captain

3x all scholastic honors

2x Herald News All Star

Collegiate:

DI experience (Coppin State University, MEAC)

DII experience (Mansfield University of PA, PSAC)

Juco experience (MDJUCO- DIII)

Athlete of the Year

All- Tournament Team

All- Region

Team MVP

Connections to collegiate summer league coaches

Professional/After College:

Time spent with the Garden City Wind in the Pecos independent league

Individual sessions for improvement in both physical and mental health/toughness with multiple high school/collegiate young men.

Volunteer Coach for both Mansfield University of PA’s collegiate varsity baseball and softball programs.

EDUCATION

Bachelor of Science (Business Administration), Mansfield University of Pennsylvania

References available upon request

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