Manager Program

Jill Cullen

*** ******* ***, *******, ** ***** • Mobile 248-***-**** • Email: ************@*****.*** PROFESSIONAL PROFILE

Accomplished, outcome driven, and highly motivated Information Technology Professional with 20+ years’ experience. With specific expertise in Waterfall and Agile Project Management methodologies for application, software, and infrastructure deployments, implementations and migrations.. Recognized for the ability to lead projects from initial definition to overall execution. Strong analytical and problem-solving skills, along with excellent communication skills to articulate technical information to both internal and external business clients. Reputation for developing dynamic teams based on trust and respect that enjoys collaborating with extended teams to achieve results. CRITICAL SKILLS

Attention to Detail, Distributed Team Management, Leadership, Migration & Implementation Manager, Process Documentation Writer, Program Management, Requirements Gathering, Resource Management, Vendor Management, Team oriented

PROFESSIONAL EXPERIENCE

DXC Technologies April 2017 – June 2020

Program Manager for Offering Delivery and Technology (OD&T) - Global Operation Storage Global Program Manager

• Drove the global storage migration of the NetApp OnCommand Insight (OCI) tool off the Storage Essential (SE) tool in over 200 accounts across North America, Asia Pacific, and Europe.

• Educated accounts about the benefits of using the OCI tool in multivendor environments through the use of billing reports, monitoring and troubleshooting.

• Saved accounts up to $30,000 a month through the documentation of requirements and deployment of Storage Billing Reports & Standard DXC Reports for end users, clients and executives.

• Involved in the yearly renewal of the OCI license purchase; writing business cases, working out ROI and presenting to management. Managed the schedules for the implantation of the licenses to reduce the costs to the end users, year over year.

• Managed the migration of the backup Data Protection A (DPA) tool to over 200 accounts globally.

• Lead the migration of the Dell EMC Security Remote Services (ESRS) to AWS Cloud Managed Services, from Legacy CSC to DXC technology, in over 100 accounts globally. Datacenter Refresh Program Manager Coordinator

• Provided coaching, translation, new design, deployment, support and customer integration between Legacy CSC and Legacy HPE processes to create a DXC process set for OD&T to transition seamlessly to the Capabilities team.

• Coordinated the distribution of pre-purchased equipment to upgrade DXC infrastructure by replacing End Of Support Life (EOSL) and End of Life (EOL) equipment to reduce risk, drive savings for clients and support account growth. The benefits also include reduction in support costs, reduced security risks, reduced power and cooling, reduce CO2 footprint and reduce capital outlay.

• Organized the migration of multi-tenant accounts onto newly supported equipment. Tiger Team Program Manager.

• Defined, developed, and coordinated resources, communications and migration plans for SAN data migrations for severely distressed infrastructures. These accounts included a $100M government account and a $6M bank account.

• Instrumental in the multiple migration deployments using different storage vendors in multi tenant environments. Hewlett Packard Enterprise (HPE) 2014 - 2017

Jill Cullen

114 Council Ave, Clawson, MI 48017 • Mobile 248-***-**** • Email: ************@*****.*** Senior Project Manager for Global Storage and Backup Capabilities Jan 2014 – April 2017 Lead Storage Program Manager

• Responsible for comprehensive project management encompassing project financials, sub-contract management and project metrics reporting.

• Directed several projects to bring accounts in alignment with Global Standards and Best Practices to reduce number of outages

• Coordinated several HP Datacenter Stabilizer Project at multiple location to inventory SAN, Storage and BUR equipment to determine actions necessary

SAN Switch Migration Program Manager

• Managed resources, timelines, communications and accounts to ensure migration where on time and within budget Hewlett Packard (HP) in support of General Motors (GM) 2007 – 2014 GM Project Manager for Order Fulfillment (OF) in GPSC Nov 2010 – Jan 2014

• Managed IT projects for General Motors client, acting on behalf of GM IT interfacing with suppliers / sub- contractors

• Managed projects of different sizes globally from minor software enhancements to plant deployments simultaneously

• Lead multi-vendor teams in creating collaborative schedules, test plans, frameworks and test cases

• Ensured project deliverables were on time, within budget, and passed all configuration management audit specifications

• Responsible for the status reporting, client communications and coordination with the project management team GM Test Coordinator for Order Option Limit Increase Phase 2 May 2012 – Nov 2012

• Coordinated global team schedule’s for complete end to end testing

• Documented flow diagrams from an initial sales order through to production, finance, logistics, tax, and warranty systems

• Ensured data creation to accurately process orders for each region’s books and model years

• Responsible for all appropriate application interfaces were tested in the correct order to demonstrate a true production order flow

Global ITIL Manager for GPSC, GBS, OnStar and GPD Nov 2007 – Nov 2010

• Change, Release and Request Manager supporting General Motors (GM) Electronic Data Systems (EDS) in support of General Motors (GM) Nov 1998 – Nov 2007

• Incident Manager for Global Purchasing and Supply Chain (GPSC)

• Technical Subject Matter Expert for Vehicle Transportation Information Management System (VTIMS) EDUCATION

Master of Science, Computer Information Systems University of Phoenix. Southfield, Michigan Bachelor of Science, Management Information Systems Oakland University, Auburn Hills, Michigan EDS Systems Engineering, Development (SED) Training Program. Southfield, Michigan CERTIFICATIONS

Scrum Fundamentals Certified & ITIL Foundations Certification

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