Executive Customer Care

CURRICULUM-VITAE

ARVIND KUMAR CHOUDHARY

Call: +91-807******* //981-***-****

B26 House no 55 LIG Flats

Pocket 1 Sector 34 Rohini

Delhi 110039

********************@*****.*** /*****************@*****.*** CAREER OBJECTIVE:

I want to be a part of an organization, which gives me an opportunity to learn, Provides motivation, upward mobility and exposure to business. I take up things in building a strong and successful career and to grow up with the professionally managed learning organization and to work in a challenging environment requiring constant development of fresh skills and to utilize my existing skills to the maximum. WORK EXPERIENCE:

GROW INN STEPS (RLN EDUCATION LLP) NEW DELHI (September 2020 till date…) Working as a Business development counselor cum sales for B2B and B2C clients .Work profile related to provide online larning platform for academic & non academic courses. Also coordination between trainner and learners to provide profitable experience for all. Arrange orientation and trail classes for freshers and follow up with client for outstanding payment with smooth service deliverance. ORIX AUTO INFRASTRUCTURE SERVICES LTD (November 2015 to August 2020 Working as a KEY ACCOUNT SR.OFFICER with ORIX INDIA responsible for all type of surface transport solution of prime corporate client (FCm travel solutions, Fluor Daniel, EXL, Truecaller, Sterlite, STT Global, Mercer etc) related to smooth operation, billing and also to create positive business environment between consumer and suppliers.

AVIS INDIA PVT LTD GURGAON (December 2011 to November 2015) As a Sr. Operations executive under Avis India, a leading car rental under joint venture of Oberoi group and Avis Europe. Work profile related with handling leading corporate client, FIT, web client related with car rental requirement on global level. Also limo transfer for VVIP passengers for leading airlines like Eithrd and Virgin within India.

RDM INDIA PVT LTD. GURGAON (March 2006 to December 2011) As a Customer service in frequent flyer program of Lufthansa Airlines and other partner like Car and Hotel under retroactive dept, dealing with customer miles and account for award and credit with correspondence of request and complain.

STRACON BACK OFFICE SOLUTIONS LTD. NEW DELHI (January 2005 to March 2006) Customer Care for INDIAN AIRLINES, as a Customer Service Executive, dealing with general assistant to passengers across India which involve Reservation, Ticketing, Marketing, DCS and other promotional skills of Indian Airlines

ETHIOPIAN AIRLINES, NEW DELHI ( June 2004 to December 2004) Operations Executive cum Account Assistant (cargo). Handling Cargo Sales Report with their respective payments. Maintaining data of cargo sales on monthly basis and having coordination with cargo agents for the smooth handling for shipment and payments Credit notes etc.

E-T TRAV- ADIES PVT LTD (October 2003 TO May2004)

Operation Executive in Crown Plaza Surya, Travel Help Desk under E-T TRAV- ADIES PCT LTD. (ECO RENT A CAR) Rental Cars & Tour arrangement.

PROFESSIONAL QUALIFICATION:

• Diploma in IATA/UFTTA Foundation & ETB course Montreal September 2008.

• Basic course in Air Travel Fares and International Ticketing from Indian Institute of Tourism and Travel Management- Delhi chapter.

• Basic course in Computerised Reservation System (AMADEUS) from Indian Institute of Tourism and Travel Management -Delhi Chapter.

• 12 month PG Diploma in Travel and Tourism Industry Management from IISWBM, as a chapter of IITTM Gwalior, an organization of the Ministry of Tourism, Govt. of India.

• “O” Level computer course from St XAVIER’S COMPUTER CENTER, KOLKATA “O” Level (foundation) course under DOEACC.

ACADEMIC QUALIFICATION:

1996-99 PERFORMANCE: 69% Bachelor of Art’s in Geography (Hon.) from G. M College (Sambalpur University)

1996 PERFORMANCE: 61% SCC Exam (Art’s) from Atomic Energy Central School Jadugoda (CBSE) 1994 PERFORMANCE: 55% AISCE Secondary School Exam from AECS Jadugoda (CBSE) PERSONAL INFORMATION:

DATE OF BIRTH: 1ST JULY 1979

FATHER’S NAME: MR L. D. CHOUDHARY

MATERIAL STATUS: MARRIED

OTHER ACTIVITY:

• Volunteer services to organize tourism awareness programs conducted by Govt. of India Regional Tourism office, Ministry of Tourism Kolkata.

• Destinations 2001 from November 30th to December 3rd 2001 under JEET TRAVEL as a Domestic Package Tour Consultant.

ACHIVEMENTS:

January 1993-94 one year N.C.C (JD) training at school level. General knowledge & Intelligence test 1991, 92, 93, 94 and 1995 * SENIOR U. N Information test 1993, 94 and 1995. I hear by state that the above information is true to the best of my knowledge. PLACE: New Delhi Arvind Kumar Choudhary

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