Sam Howard

adkyhk@r.postjobfree.com 256-***-****

linkedin.com/in/sam-howard-9432451a2

Summary

Experienced Help Desk Specialist with a demonstrated history of working in the computer software industry. Skilled in Communication, Active Directory, Java, Building Automation, and JavaScript. Strong information technology professional working towards a Bachelor of Science focused in Information Technology: Data Networking and Security from Liberty University.

Experience

Help Desk Analyst

Hexagon Safety & Infrastructure

Oct 2020 - Present (6 months +)

• Consistently exceeded daily and weekly first call solved quota.

• Worked with different teams to solve client issues including assisting other analysts

• Used many different tools including Active Directory and Command Prompt Assistant Mechanic

Howard Mechanical Services

Mar 2016 - Oct 2020 (4 years 8 months)

• Work in a team-oriented environment to effectively uninstall/install HVAC systems

• Work independently to complete preventative maintenance jobs in a timely and orderly fashion Education

Liberty University

Bachelor of Science - BS, Information Technology: Data Networking and Security 2017 - 2021

GPA: 3.63/4.00

Licenses & Certifications

CompTIA Security+ ce Certification - CompTIA

Issued Jan 2021 - Expires Jan 2024

Skills

Problem Solving • Microsoft Excel • Communication • English • Java • JavaScript • Object- Oriented Programming (OOP) • Building Automation • Active Directory Honors & Awards

National Society of Collegiate Scholars - National Society of Collegiate Scholars Jun 2018

Sam Howard - page 1

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