Customer Service, Communication, Microsoft Office Suite, Organization

ROYINBA ONIJALA

+1-240-***-**** / +*** 908-***-**** • **************@*****.***

EXPERIENCE

Pandemic Response Associate

Nigeria Center for Disease Control – Abuja, Nigeria 2020 – 2021

Delivered significant value to Governmental efforts to combat the Covid-19 epidemic by fielding 75+ customer inbound calls per day and provided quality information on highly infectious diseases

Utilized effective de-escalation techniques to resolve customer complaints and concerns within a stipulated timeframe

Developed and implemented standard operating procedures across the team to manage database of customers' challenges and responses

Finance Associate

Nigeria Deposit Insurance Corporation (NDIC) – Abuja, Nigeria 2019 – 2020

Placed at NDIC through National Youth Service Corps program; Responsible for analyzing and auditing invoices/payment processes

Efficiently maintained the retirement, payment and correspondence registers of the Finance Department, in which reimbursement, travel expenses, maintenance requests etc. were made and either approved or rejected by the Director of Finance

Business Operations Associate

Aerotek, part of Allegis Group – Maryland, US 2016 – 2018

Responsible for managing and supporting customer accounts with a value of $2 million through invoicing, purchase order tracking and account collections

Awarded highly regarded Kicker Award in 2017 for hitting all financial targets per customer accounts.

Lead liaison officer for field offices and the Operations Support Group (OSG) for managing and resolving customer concerns as well as issues pertaining to national accounts, client billing, payment policies and procedures

Reviewed and audited contractor payroll reports to ensure accurate and timely completion of all compliance requirements

Selected as Co-Chair of High-Performance Development Group to develop personal and professional development programs. Served as a member of the Diversity and Inclusion committee, to enhance the inclusion of minorities in management track positions.

Teacher

Columbia Academy, Maryland, US 2015 – 2016

Developed and implemented a dynamic curriculum and learning activities for pre-kindergarten children

Assisted Director in evaluating students' progress and achievements

Received Early Childcare & Development Teaching Certification

Teacher

Centre International d'Études Pedagogiques Essonne – Paris, France 2014 – 2015

Instructed students in English/French grammar, literature, and culture to enhance comprehension

Prepared individualized and progressive lesson plans in both English and French; coordinated with other language teachers to design effective learning strategies.

EDUCATION

Hood College – Maryland, US 2014

Bachelor's Degree in Psychology and French

Class Senator; Hood College Student Government Association

Université Sorbonne Nouvelle - Paris III - Paris, France 2013

French and Literature (Year abroad)

ADDITIONAL SKILLS AND VOLUNTEER EXPERIENCE

Language(s): French, English

Skills: Google G-Suite; Microsoft Office, PeopleSoft Financial, PeopleSoft Oasis, SugarCRM, Elastix

Volunteering: Best Buddies Maryland

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