Assistant Customer Service

APARAJEETA GHOSH

I aspire to contribute my best of abilities to achieve the organizational and personal goals through right attitude, continuous learning and teamwork. My upbringing has inculcated in me a strong sense of discipline, loyalty and a positive attitude towards my work. With a desire to learn and perform, I always strive to give an outstanding performance with a sense of responsibility. ADDRESS : Flat 3, 8 Cavendish Road, Bournemouth,Dorset, BH1 1RD EMAIL ID : ***********@*****.***

MOBILE NUMBER : +44-740*******

DATE OF BIRTH : 24.07.1987

NATIONALITY : Indian

VISA TYPE: Partner Visa, Valid Till : 16.09.2022

OTHER :https://www.youtube.com/watch?v=kF1wK9nx-eM WORK EXPERIENCE

CUSTOMER ASSISTANT in KFC, UK (21.09.2020-31.10.2020)

● Working at the till with responsibility of cash handling, taking and packing orders and delivering friendly guest service and heartfelt hospitality.

● Maintaining high standards of customer service during busy and fast-paced operations. CREATIVE VISUALIZER in 99colours.com,India (Aug.2019-Dec.2019),(July, 2012- June, 2014)

● Creative visualizer in the e-card designing department and web development projects.

● Key person in liaising between clients and developers/designers.

● Hand-made cards on recycled paper.

WAREHOUSING DUTIES in Pressehaus, Germany (April, 2018- Oct. 2018)

● Prepared shipments by moving, picking, sorting products quickly and accurately following departmental safety policies and procedures.

● Completed order fulfillments.

● Processing, packing and assembling orders for dispatch. Part-time RETAIL ASSISTANT in Primark and Esprit, Germany (Nov. 2016- March, 2018)

● Ensured the delivery of excellent customer service assisting customers efficiently.

● Worked as a team member to provide the highest level of service to customers.

● Execute flow of merchandise in and out of the stock area. TECHNICAL ASSISTANT in Food Corporation of India, India (July, 2014- Sep. 2016)

● Quality control and analysis of food grain samples.

● Process and maintain referral letters, client correspondence,

● Undertake general administrative duties related to filing, noting, drafting, procurement related bills and its correspondence, tasks as printing, scanning, photocopying.

● Assist in preparing monthly stock reports and help in development of KPIs.

● Preparing minutes of meeting and compiling data for Higher Offices. ACADEMIC BACKGROUND

● Online Certificate of Achievement, Harvard University, May 2020 - MalariaX: Defeating Malaria from the Genes to the Globe

● Universitat Hohenheim, Stuttgart, Germany, 2018

Master of Science in Crop Sciences - Plant Nutrition and Protection

● Kalinga Institute of Industrial Technology, Bhubaneswar, India, 2011 Master of Science in Biotechnology

● St. Xavier’s College, Ranchi, India, 2009

Bachelor of Science (Botany Honours)

● KPS Clinical Services Pvt. Ltd., Noida, India, 2010 Professional Diploma in Clinical Trial Management. SELECTED ACHIEVEMENTS

● Winner of Gerd Volker Dill Scholarship, Germany 2017.

● Winner of Global Study Awards,2016 (By British Council IELTS, StudyPortals and ISIC)

● Customer service in University function stalls with the responsibility of cashing up tills.

● A1.1 certificate in German language.

● National merit certificate awarded by National Education Council, India.

● Five years in fine arts in India.

● Participated and bagged prizes in quiz and painting competitions.

● Organized and attended international conferences in Bhubaneswar, India.

● Was involved in NGOs – Help Age India, Bakul Foundation. CORE SKILLS

Administrative Operations Record management

Painting MS Office Suite

Customer Service Team Player

REFERENCES

References available on request.

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