Customer Service
Resume:
Shaily A. On
Blk ** Lot ** Waterlily St. Brgy. Rizal
Makati City, Metro Manila
adky7f@r.postjobfree.com
Summary Hardworking tourism and hospitality management graduate with a year and a half internship experience, a proven knowledge in hotel operations and proficient in multi-tasking while rendering great customer service. Aims to apply my learning, provide excellent guest service and grow in your company.
Work History Outlet Server
LGS Staff Management Services Inc. September 2019 - March 2020 Assigned in: Ascott Bonifacio Global City Taguig City, Philippines
● Greeted and welcomed guests warmly.
● Followed standard operating procedures set by the company.
● Attentive with guest’s needs, requests and preferences.
● Always tend to guests with a smile.
● Provided exceptional quality of customer service. Food and Beverage Service Intern March 2018 - March 2019 Red Jacket Mountain View Resort and Waterpark New Hampshire, USA
● Assigned guests to tables suitable for their needs and according to rotation.
● Displayed willingness and knowledge about the restaurant’s menu and products.
● Communicated with the kitchen staff with regards to guest’s requests and dietary regulations.
● Took food orders and spoke with guests to ensure satisfaction with food and service.
● Managed cash register and monetary transactions. Food and Beverage Service Intern September 2016 - March 2017 Le Meridien Phuket Beach Resort Phuket, Thailand
● Assisted in set-ups for day to day service and holiday operations.
● Followed best cleanliness and hospitality practices.
● Cleaned work areas, equipment, utensils and silverwares.
● Developed and maintained exceptional customer service standards.
● Performed opening and closing duties in accordance to company’s standard operating rules and procedures.
Education B.S. in Tourism, Hotel & Restaurant Management June 2013 - March 2017 Leyte Normal University Tacloban City, Leyte
Skills
● POS System Knowledge
● Cash and Credit Transactions Knowledge
● English Language Proficiency
● Team-oriented
● Customer Service Skills
● Attention to Details
Awards Employee of the Month November 2018
Red Jacket Mountain View Resort and Waterpark New Hampshire, USA Award of Academic Excellence & Award of Merit March 2017 Leyte Normal University Tacloban City, Leyte
Certificates Internship Training Certificate September 2016 - March 2017 Le Meridien Phuket Beach Resort Phuket, Thailand
Food and Beverage Services NC II May 2016 - April 2021 Technical Education and Skills Development Authority Tacloban City, Leyte References Marjorie Wood Benyathip Pattaraworawisit
Former Food and Beverage Director Learning & Development Manager Red Jacket Mountain View Resort & Waterpark Le Meridien Phuket Beach Resort North Conway, NH 03860 USA Phuket, Thailand
603-***-**** +66 76 370 100
Karen Hanley Perlita Vivero, Ph.D.
Banquet and Events Captain Professor
Red Jacket Mountain View Resort & Waterpark Leyte Normal University North Conway, NH 03860 USA Tacloban City, Leyte, Philippines 603-***-**** +63-53-832-****
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